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Showing posts with the label SaaS

Feature Spotlight: Revenue Protection

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TimelyBill's Dunning and Collections Modules In most cases, customers will pay their bills before the specified due date. However, there may be customers who do not pay their bills. In this case, service providers must take some action to rectify the situation and collect the outstanding balance owed.

The collections process tracks past due account receivables, sends notifications to the customer, and triggers actions in the absence of payments after a specific due date.

TimelyBill supports dunning at the account level whereby all overdue amounts for an account, across several invoices, can be handled by a single dunning action.

With just a little configuration, organizations can: Trigger email reminders to customersCreate letters for printingPerform automatic provisioning (i.e., suspend services)Change account status to collectionsWrite-off accounts Perform general ledger transactions TimelyBill's gives CSPs the power to create business rules on a customer&…

Mobile Responsive Customer Portal for UCaaS

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TimelyBill's out-of-the-box customer portal is now fully mobile responsive.We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet.
Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens.New dynamic presentation optimized for mobile devices:Portal navigation collapses into an icon-based menuPage content switches to a scroll-able single column viewData grids render with touch friendly columnsSlide-in info panel can be toggled on/offThe TimelyBill Customer Portal allows your customers to:
View account summaryView a list of servicesMake online paymentsChange payment methodsView and download invoicesView and…

SSAE 18 (SOC 1) Type II Audit Completed for TimelyBill OSS

DENVER, N.C. - Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management, today announced that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. retained international CPA and business advisory firm, Marcum LLP , for its SOC 1® audit work.

Ben Osbrach, National Risk Advisory Leader of Marcum's risk advisory group says, "We were excited to continue our audit relationship with Bill Perfect on the completion of their 2019 SOC 1 Type II. Todd and his team strive for improvement in their controls year over year; taking their responsibility for maintaining a well-controlled and secured environment seriously."

SOC 1® engagements are performed in accordance with the American Institute of Certified Public Accountants' SSAE 18, Statement on Standards for Attestation Engagements (SSAE) No. 18, Reporting on Controls at a Ser…

What Is Consumption-based or Usage Billing?

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What Is Consumption-based or Usage-based Billing? Over the past few years, companies have started shifting from one-off sales to subscription-based models (i.e., movie streaming, food delivery, beauty products). These companies offer a recurring, flat fee for their product or services.

However, these models might not work if customers want to pay only for what they use (pay-as-you-go). For this reason, usage-based billing, is becoming more important. Especially with communications services where cloud-based products are becoming the norm.
Usage Based Pricing Models A consumption-based pricing model is a service and payment arrangement in which your customer pays according to the resources they use or consume. For example, your customers would be charged for all the calls they made or data they downloaded using their phones.
What Is Usage in Telecom? Telecom usage can include phone calls, data, text messages or faxes a customer uses over a particular determined period.
Rating and Char…

TimelyBill to Exhibit at Channel Partners Conference & Expo 2019

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TimelyBill Operations Support System, will be showcasing its subscription billing and revenue management software at Channel Partners Held April 9–April 12, 2019, at Mandalay Bay in Las Vegas, Nevada, Channel Partners is the largest channel event for agents, MSPs, VARs, consultants, integrators and service providers.

"We are happy to be back at Channel Partners," said Patrick LaJuett, Chief Marketing Officer of TimelyBill. "We think Channel Partners is the perfect event to showcase TimelyBill's sophisticated partner commissioning features."

Meet TimelyBill at Channel Partners booth 1549 to learn more about how we enable CSPs to easily manage their partners, distributors or agents and their commissioning plans.

About TimelyBill:
TimelyBill is an award-winning cloud-based subscription billing and OSS for telecom, VoIP and wireless communications service providers.

With more than 50 components, our software supports full customer life cycle and features a seamless…

New High-Availability Capability for TimelyBill OSS

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TimelyBill is excited to announce the addition of a new high-availability capability!
TimelyBill’s primary data center infrastructure is already N+1 to N+5 on all key hardware, power supplies, and bandwidth.  This new functionality is related to database availability.  Each TimelyBill customer has both a production and stage database instance.  These instances are unique to a customer and not shared.

Additionally, we operate the database files, log files, operating system and backups on different disks.  This allows us to maintain a database or recover it to an exact point in time locally even with a loss of an entire disk LUN.  From a database backup perspective, we continue to operate in Full Recovery mode.  We currently maintain 90 days of full backups off-site, and five days of transaction logs on-site. Some of our customers have taken advantage of the transaction log backups, which allows us to restore customer data to a specific second in time.  It’s important to know that Time…

Introduction to TimelyBill (Presentation)

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Learn More About Our Company and Software Our powerful back-office solution streamlines telecom billing processes & accelerates revenue growth.
Introduction to TimelyBill from Bill Perfect, Inc.


Telecom Billing Vendors Checklist

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Looking for a telecom billing system vendor?  Our software was built from the ground up by a team of telecommunications professionals.  We prioritized flexibility, functionality and scalability during the development process.  We continue to add new features in effort to make TimelyBill the best OSS on the market.Related article: Things to Look for When Selecting a Telecom Billing Software Vendor
Finding a billing vendor can be a daunting task. But here's why TimelyBill is the right choice for your telco billing needs.OSS / BSS CapabilitiesTimelyBill   Telecom industry expertise ✔   End-to-end solution ✔   Competitive pricing ✔   REST APIs ✔   Convergent product catalog ✔ Quote to cash
✔   Electronic signature capable ✔   Usage (CDR) storage ✔   Fast accurate rating and billing ✔   Cloud-based (SaaS) ✔   Mobile friendly UI ✔   Stage environment ✔ Liberated Data ✔   Integrated telecom taxation ✔ True commissioning ✔   Customer and agent port…

What Makes Us Different?

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TimelyBill OSS Billing Application DifferentiationDATA ACCESS: It’s your data. You can extract any and all information in multiple formats at any point in time without asking us for assistance.INSTANCES: All customers are provided with a dedicated Production AND Staging server in a separate instance.  There is no license or resource sharing in the backend.  The dedicated Staging server allows one to perform testing on new releases, products prior to going live.NO FORCED UPGRADES: The TimelyBill application is not delivered in a "distributed architecture".  We do not force you into taking upgrades and can take on releases/upgrades at your pace.CUSTOMER PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL thereby providing a seamless experience for the end user.AGENT PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL.COMMISSIONING  / COMMISSION PLANS: Provided out of the box.  Create as many commission plans as you want.CDR …

Geocoding Addresses in TimelyBill

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What is geocoding?
Geocoding is the process of transforming a postal address to a spatial location on the Earth's surface. The resulting locations are output as  numerical coordinates with attributes, which can be used for mapping or spatial analysis.

Why implement geocoding?
Locations need to be accurate so that telcoms can determine what services are available to a given house or business. An incorrect address could lead to wrong assumption that customer is not in a service territory.  It could also lead to repair troubles or difficulty in installation of new equipment or services.

The TimelyBill approach?
TimelyBill first verifies a customer location by matching it with a USPS standardized address.  Next, our integrated FCC geocode lookup tool provides the coordinates as well as the census geographies (state, county, tract and block) associated with address.


A Timely Training & Support Portal

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On-Demand Training Resource
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
Keyword SearchResponsive LayoutTraining VideosWebinar ArchiveTechnical DocumentsFeature RequestsNews and AnnouncementsLink to Support TicketingPartner Contact InformationMore... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.

TimelyBill Implementation Path Diagram

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Considering a New Billing System? Here's a Visualization of TimelyBill's Implementation Process:
Migrating to a new billing system is no small effort. Our goal is to help get telecos up and billing as quickly as possible.  We are actively involved during ALL phases of implementation and configuration.  Your success is our success.

Learn more here: http://timelybill.com/our-process.html

Score Big with TimelyBill

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Sneak peek of our full-page ad featured in the January/February Channel Vision magazine.


Convergent Charging Software for Telecom

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TimelyBill is a convergent charging and billing solution for the telecommunications industry.  Our software enables the common management of all users and services for operators.

Related article: "Things to Look for When Selecting a Telecom Billing Software Vendor

2017 Exhibition Schedule

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Join TimelyBill at the Following 2017 ShowsITEXPOBroward County Convention Center in Fort Lauderdale, FL.FEB 8-10, 2017NetSapiens User Group MeetingKona Kai Resort & Spa in San Diego, CA.FEB 28- MAR 3, 2017The INCOMPAS Show (Spring)Morial Convention Center in New Orleans, LA.APR 3-5, 2017Channel Partners (Spring 2017)Mandalay Bay Resort in Las Vegas, NV.APR 10-13, 2017The INCOMPAS Show (Fall)Marriott Marquis in San Francisco, CA.OCT 15-18, 2017

Gain a Competitive Edge

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Sneak peek of our full-page ad featured in the upcoming Channel Vision magazine.


ADVANCED BILLING & REVENUE MANAGEMENT
Gain a Competitive Edge

We help you focus on optimizing and achieving efficient billing and revenue management to improve profitability.
QuotingOrder ManagementWorkflowProvisioningRatingInvoicingTrouble TicketingAgent PortalCustomer PortalCommissioningData AlarmsDunning ManagementTax IntegrationAddress Validation

TimelyBill® Introduces New Order Management Component

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FOR IMMEDIATE RELEASE

TBOrderManagement™ provides TimelyBill users with direct access to order management from inside any customer account
Huntersville, NC – Bill Perfect, Inc. is pleased to announce the release of a new integrated order management system, TBOrderManagement.  It will be available for demonstration on October 24, 2016 at the INCOMPAS Show in Dallas, Texas.

TimelyBill's order management feature automates and streamlines order processing for telecom service providers.  Bill Perfect’s COO Todd Knower says, "order management facilitates order-to-cash processing by eliminating bottlenecks, redundancies and errors."

The order management “template builder” utilizes drag-and-drop technology allowing the creation of custom data input screens.  These screens can be assigned to individual products, categories and types.  Benefits include faster sales flow, improved customer relations and smoother order processing.


About Bill Perfect:
Bill Perfect develops, markets and…

Make The Leap To Future Proof Billing

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Check out TimelyBill's full-page ad featured in the latest Channel Vision magazine.

TimelyBill enables communication service providers to offer new services, capture new business and generate additional revenue.Industry AgnosticHighly ConfigurableUnified Invoicing

Create Masterpiece Invoices

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TimelyBill allows communications service providers to define, generate and print an unlimited amount of invoice styles.

Learn more about our telecom invoice printing services.