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Showing posts with the label convergent

Telecom Service Provisioning Automation

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TimelyBill OSS helps automate telecom provisioning to a variety of devices.

A typical provisioning process starts with a new order.  The order then triggers a sequence of steps, and ultimately ends with an activated service. Our software also enables communications service providers (CSPs) to design custom provisioning plans which execute up to 10 different provisioning methods, including:
Activating servicesSuspending servicesResuming servicesTerminating servicesEach provisioning method can contain unlimited steps, to any number of devices.  During the process, TimelyBill is able to variable populate data from both services and customers.

Other TimelyBill provisioning features and capabilities:BroadSoft platform integrationConfigurable REST ActionsNetSapiens, Metaswitch, OthersSQL, Telnet, LDAP, HTTP, FTPTerminal EmulationTelnet, FTP, HTTP, emulation, SQL, LDAP, command line or emailLegacy equipment emulatorIntegration with Dunning and Payment modulesANI, DID, Port, ESN inventory mana…

Lead to Revenue Tool for CSPs

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We Help Streamline Your Invoicing Process TimelyBill OSS offers an integrated solution designed to meet the demands of today's CSPs. With our single-stack platform... rating, charging, invoicing and payment management is combined in a flexible cloud-based solution.
Our application enables service providers to bundle convergent offerings in a seamless "lead-to-revenue" customer funnel.Quote creation from within customer accountsBundles and discountsOne-time and subscriptionsReal-time tax calculatione-signatureEmail or PDFOrder orchestrationActivationTrigger automated workflows and provisioning queuesInvoice on-demand or recurringFlexible invoice templatesRate any type of usage (call records)Includes telecom taxPaymentOnline portal accepts credit cards or ACHDunning and collectionsTemplate based variable-driven emails and lettersBusiness IntelligenceReports and dashboardsExport data upstream or downstream

Top 10 Reasons to Replace Your Telecom Billing System

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If you are like most of the telco companies we talk to, billing is a huge challenge.  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money.

We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor.
Top 10 Reasons to Replace Your Telecom Billing SystemConsolidate disparate systemsEliminate the swivel chair problem.Reduce duplicate data entry.Improve operational efficiencies.Decrease potential for input error.Remove limitations of your product catalogEnable bundling of different products.Set discounts for products.Use promo codes.Set individual price levels.Speed up the quote to order processQuote items are pulled from live product catalog.Electronic signatures …

Simplifying the Customer Experience

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How CSPs Can Use TimelyBill to Improve the Customer Experience Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.
Communications service providers that can deliver simpler experiences are positioned to maximize lifetime value from a customer, which is critical to achieving profitability. CEX spans multiple business processes, including billing and operational support.  As a complete back-office solution, TimelyBill can help CSPs deliver better experiences.  TimelyBill replaces disparate internal systems, reduces customer pain points and expedites the product-to-market cycle.

TimelyBill makes CEX both simpler and smoother.  Here are just a few of our innovative features:
Deliver services to the correct address. TimelyBill has built-in USPS a…

Streamline Your Billing Migration

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Making the switch to a new billing system doesn't need to be painful Today's communications service providers are looking to improve the customer experience in effort to grow revenues. However, many CSP's are struggling with antiquated billing systems. These complex and disparate software systems can be expensive to operate. They often lack the flexibility required to handle modern product and service offerings.
Although a desire to replace these old systems exists, telecoms are reluctant to tackle such migration projects due to the scale, effort and resource dedication required.

TimelyBill has addressed these concerns by utilizing a time-proven implementation process to streamline billing migration.

Implementation phases:
Phase 1 – Data CollectionPhase 2 – Data Conversion / System ConfigurationPhase 3 – Admin TurnoverPhase 4 – User TrainingPhase 5 – Go Live While our process is "tried and true", it's important to stress that it requires a logical stepped pro…

Things to Look for When Selecting a Telecom Billing Software Vendor

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Billing for telecom is a complicated process. If accounts and services are incorrectly billed, it can lead to lost revenue. The ability to produce both accurate and timely invoices is paramount. The software platform you select should be able to produce precise billing information every-time.

Related article: "What Makes Us Different?"
A robust telco billing platform will have other important back-office processes integrated as well.
Here are some key telecom billing features to look for:Infrastructure and Security – Look for a system that prioritizes up-time and security. For example: hardware redundancies, fail over clusters, off-site back-ups, firewalls, SSL and VPNs.

Customer Experience – Reduce customer frustration by finding a billing platform which includes an integrated web portal. Customers can access online bill presentment, account summaries and usage history. The portal should allow secure payment methods, with the ability to set autopay. An integrated help desk/tr…

TimelyBill Implementation Path Diagram

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Considering a New Billing System? Here's a Visualization of TimelyBill's Implementation Process:
Migrating to a new billing system is no small effort. Our goal is to help get telecos up and billing as quickly as possible.  We are actively involved during ALL phases of implementation and configuration.  Your success is our success.

Learn more here: http://timelybill.com/our-process.html

TimelyBill Names Luke Crissy as Director of Sales

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TimelyBill Expands Sales Team with Appointment of Luke Crissy to Director of SalesHuntersville, NC - TimelyBill announced today the appointment of Luke Crissy to Director of Sales. In this position, Mr. Crissy will be responsible for managing current sales activities and customer relationships. He will work closely with marketing to cultivate new opportunities by leveraging the horsepower and efficiency of the TimelyBill OSS.

With over 25 years of experience in telecommunications, Luke brings an understanding of communications solutions for business and service providers alike.  Prior to TimelyBill, he has had extensive carrier interaction as an enterprise customer and consultant, along with participating in service delivery side as a CLEC and Managed Service Provider.  These unique experiences have bolstered his knowledge and understanding about the entire life cycle from product design, delivery and ongoing support that is required for today’s service provider to remain relevant.

Mr.…

Bring all the pieces together!

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Sneak peek of our full-page ad featured in the April/May Channel Vision magazine.


TimelyBill can help your business grow and scale quickly. Our unified product catalog enables accurate quoting, fast service bundling and integration of partner products. This flexibility helps you build unique solutions to meet all of your customers' communications needs.

Subscription Billing for Telecom

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TimelyBill excels at billing subscription based services. Out-of-the-box functionality includes everything from quoting, order management, provisioning, billing, payment collection and dunning.  TimelyBill also features comprehensive trouble management and customer self-care tools.

Schedule a demo

See Us at ITEXPO - Booth #312

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We'll be exhibiting at ITEXPO, February 8-10 in Fort Lauderdale, Florida.

Stop by our booth to learn more about how TimelyBill is revolutionizing telecom billing.

Score Big with TimelyBill

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Sneak peek of our full-page ad featured in the January/February Channel Vision magazine.


Convergent Charging Software for Telecom

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TimelyBill is a convergent charging and billing solution for the telecommunications industry.  Our software enables the common management of all users and services for operators.

Related article: "Things to Look for When Selecting a Telecom Billing Software Vendor