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Showing posts with the label crm

Mobile Responsive Customer Portal for UCaaS

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TimelyBill's out-of-the-box customer portal is now fully mobile responsive.We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet.
Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens.New dynamic presentation optimized for mobile devices:Portal navigation collapses into an icon-based menuPage content switches to a scroll-able single column viewData grids render with touch friendly columnsSlide-in info panel can be toggled on/offThe TimelyBill Customer Portal allows your customers to:
View account summaryView a list of servicesMake online paymentsChange payment methodsView and download invoicesView and…

Lead to Revenue Tool for CSPs

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We Help Streamline Your Invoicing Process TimelyBill OSS offers an integrated solution designed to meet the demands of today's CSPs. With our single-stack platform... rating, charging, invoicing and payment management is combined in a flexible cloud-based solution.
Our application enables service providers to bundle convergent offerings in a seamless "lead-to-revenue" customer funnel.Quote creation from within customer accountsBundles and discountsOne-time and subscriptionsReal-time tax calculatione-signatureEmail or PDFOrder orchestrationActivationTrigger automated workflows and provisioning queuesInvoice on-demand or recurringFlexible invoice templatesRate any type of usage (call records)Includes telecom taxPaymentOnline portal accepts credit cards or ACHDunning and collectionsTemplate based variable-driven emails and lettersBusiness IntelligenceReports and dashboardsExport data upstream or downstream

Telecom Billing Vendors Checklist

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Looking for a telecom billing system vendor?  Our software was built from the ground up by a team of telecommunications professionals.  We prioritized flexibility, functionality and scalability during the development process.  We continue to add new features in effort to make TimelyBill the best OSS on the market.Related article: Things to Look for When Selecting a Telecom Billing Software Vendor
Finding a billing vendor can be a daunting task. But here's why TimelyBill is the right choice for your telco billing needs.OSS / BSS CapabilitiesTimelyBill   Telecom industry expertise ✔   End-to-end solution ✔   Competitive pricing ✔   REST APIs ✔   Convergent product catalog ✔ Quote to cash
✔   Electronic signature capable ✔   Usage (CDR) storage ✔   Fast accurate rating and billing ✔   Cloud-based (SaaS) ✔   Mobile friendly UI ✔   Stage environment ✔ Liberated Data ✔   Integrated telecom taxation ✔ True commissioning ✔   Customer and agent port…

Customers Expect Billing Transparency

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In today’s competitive telecom environment, customers expect billing transparency. 

TimelyBill's out-of-the-box customer portal helps CSPs provide complete visibility of services, charges, usage data, account history and more.

Whether you are a start-up or an established telecom business, we have the right billing solution for you.

Simplifying the Customer Experience

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How CSPs Can Use TimelyBill to Improve the Customer Experience Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.
Communications service providers that can deliver simpler experiences are positioned to maximize lifetime value from a customer, which is critical to achieving profitability. CEX spans multiple business processes, including billing and operational support.  As a complete back-office solution, TimelyBill can help CSPs deliver better experiences.  TimelyBill replaces disparate internal systems, reduces customer pain points and expedites the product-to-market cycle.

TimelyBill makes CEX both simpler and smoother.  Here are just a few of our innovative features:
Deliver services to the correct address. TimelyBill has built-in USPS a…

Things to Look for When Selecting a Telecom Billing Software Vendor

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Billing for telecom is a complicated process. If accounts and services are incorrectly billed, it can lead to lost revenue. The ability to produce both accurate and timely invoices is paramount. The software platform you select should be able to produce precise billing information every-time.

Related article: "What Makes Us Different?"
A robust telco billing platform will have other important back-office processes integrated as well.
Here are some key telecom billing features to look for:Infrastructure and Security – Look for a system that prioritizes up-time and security. For example: hardware redundancies, fail over clusters, off-site back-ups, firewalls, SSL and VPNs.

Customer Experience – Reduce customer frustration by finding a billing platform which includes an integrated web portal. Customers can access online bill presentment, account summaries and usage history. The portal should allow secure payment methods, with the ability to set autopay. An integrated help desk/tr…

TimelyBill Implementation Path Diagram

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Considering a New Billing System? Here's a Visualization of TimelyBill's Implementation Process:
Migrating to a new billing system is no small effort. Our goal is to help get telecos up and billing as quickly as possible.  We are actively involved during ALL phases of implementation and configuration.  Your success is our success.

Learn more here: http://timelybill.com/our-process.html

TimelyBill will be at The INCOMPAS Show

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TimelyBill will be at The INCOMPAS Show – the most beneficial event for making deals and new business connections.

The INCOMPAS Show has been designed with your experience in mind. Make important
business connections, close deals, and learn about the latest technology trends, all in just a few days. While you’re at the show, be sure to visit with us.

WHEN: Monday, April 3 – Wednesday, April 5, 2017

WHERE: Ernest N. Morial Convention Center in New Orleans, LA

WHAT: Stop by booth #202 to meet with our experts and learn about our latest products and services:
Integrated Order ManagementIntegrated Trouble Ticket ManagementCustomizable Customer / Agent Portals

Quote to Cash Solution for Telecom

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TimelyBill's telecom order management system spans the customer's intent to purchase a telecom service, all the way through realization of your revenue. TimelyBill makes the Q2C process seamless and easy!

Agent Portal for Telecom Billing

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TimelyBill's Agent Portal is a web-based self-care portal for telecom agent partner environments.  - learn more -

Subscription Billing for Telecom

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TimelyBill excels at billing subscription based services. Out-of-the-box functionality includes everything from quoting, order management, provisioning, billing, payment collection and dunning.  TimelyBill also features comprehensive trouble management and customer self-care tools.

Schedule a demo

Deliver a Better Customer Experience

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Help Your Customers Feel Warm and Fuzzy
TimelyBill helps telecom companies deliver consistent customer experiences across departments and channels.  Learn more about our core customer relations management component and "self-care" customer portal.