Telecom Billing System Blog

Bill On Behalf of Your Partners and Resellers Sample customer portal designs TimelyBill's multi-organizational structure, as well as its template-driven document handling, allows you to run multiple companies from within a single instance. Our software seamlessly manages parent-child company dynamics. One of TimelyBill's multi-organizational utilities is Billing On Behalf Of or BOBO. TimelyBill's Billing On Behalf Of functionality features enterprise-level security, flexibility and scalability. Managing parent-child companies or resellers has never been more efficient.  “Service providers prefer to sign on resellers who can resell products and services at high volumes rather than the ones who just enjoy the occasional SPIFF. Some resellers desire to promote their own identity while still acknowledging the service provider,” said Luke Crissy, TimelyBill director of sales. The TimelyBill multi-org capability includes co-branding, which allows a provider to promote resellers a

TimelyBill allows you to manually trigger the bulk emailing of customer invoices. Send Bulk Invoice Emails to Multiple Clients Everyone knows you can't make money if you can't deliver the bill!  Sending out customer invoices from TimelyBill is now easier than ever.  Our software allows you to email invoices with the click of a button. Steps to transmit your bills via email: Navigate to the Financial tab, and select Invoice History. Sort and filter the customer's invoice data as needed. Messages can be sent in bulk to ALL customers or to a filtered SEGMENT. Click the "Email Invoice" button which will initiate the batch email process. Generated emails are template-driven, and have the customer's invoice attached as a PDF. When complete, the "Emailed" column status flag(s) will be flipped to Y (YES). Note, our single-click email feature makes the billing process more streamlined.  However, it is very important that invoices are reviewed before they se

Highlights from TimelyBill's March 2021 Release. We've been busy!  As part of our continuous effort to make the best telecom billing / OSS application available, we have just launched a major release. 2021 highlights include: New Features: File Importer can schedule importing of files such as lockbox files, notes, refunds, and adjustments. Customer Messaging allows configurable, scheduled recurring emails sends to customers. This can be used to automate tasks such as annual service renewal reminders, credit card expirations, or provide help service reminders after a period of activity. New "Ticket Closer" allows for automated closing of trouble tickets based on any query of data in TimelyBill. i.e., change status to closed after three days in pending close with no customer notes. Bill Now, supports setting international cou

Bundled Telco Offerings Many communications service providers bundle more than one product into a single group and sell them as a complete package. Our billing system supports the bundling of various types of products together as a package. For example, a product catalog could include: wireline, VoIP, cable, IPTV, satellite, IoT or any other service.

Automated Tax Rating and Invoice Generation Service providers who provide landline, wireless, cable, internet, or VoIP are required to understand the complex nature of taxes and fees imposed on these services. Some examples of communications taxes include s ales taxes,  state and local telecommunications taxes, federal and state universal fund fees , and 911 fees.

Here's a sample of TimelyBill's template-driven telecom invoice Page 1 of this sample telecom invoice statement presents the customer account information (name, address, account number, etc.) and a summary of invoice charges. Page 2 of this sample invoice statement presents the customer with a move/change request form, as well as tips on how to read their bill. Page 3 of this sample invoice statement presents the customer's payment details along with a breakdown of recurring charges. Learn more about how TimelyBill helps service providers with flexible layouts and dynamic invoice generation ↗️.

Feature Demo: TimelyBill's Quick Search allows users to find customers faster.  Our enterprise-wide Quick Search tool is accessible from any page, just enter a key piece of data and the system will either return a list of matches, or redirect to the account summary screen. For example, users can search by: Customer Tag Account ID (full or partial) Customer Name (full partial) Account Balance Serial Numbers Phone Numbers And more! Along with Quick Search, TimelyBill's data grids provide flexible data presentment and display options.  Learn how our OSS enables telecoms to quickly view, customize, sort, and export customer data.  Data Display and Exporting ↗️

TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. We realize managing telecom customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management.  Our CRM screens are designed to help users quickly find what they need.  Our CRM helps telecoms improve operational efficiencies and improve their end-customer experience. Here is a list of our telecom CRM features: Quick Search One-Click Customer Search (Search by partial name, phone number, ESN, etc.) Customer Tab  ↗️ Advanced (Custom Attributes) Customer Locations Customer Contacts Invoice Groups Payment Methods Web Portal Users Customer Account Notes Summary Tab Dashboard Quick Links Account Balance/Aging "Invoice Now" Account Activity Pending Usage (Unbilled) Account Notes File Manager (Upload & Download) Services Tab Assigned Services Auth Code Groups Create New Services Service Summary Contract Rates Invoices Tab  ↗️ Invoice H

Our multi-tenant structure enables telecoms to run multiple companies from within a single instance of TimelyBill. In TimelyBill, your organizations are managed separately, giving you enterprise-level security and flexibility. Multi-org benefits include: Manage Multiple Companies Residential, Business, Subsidiaries, etc. Use Multiple Currencies US Dollars, Euros, etc. Sell in Multiple Countries US, Canada, Australia, etc. Configure Unique Product Catalogs VoIP, Wireless, IoT. etc. Distinct Reporting and Accounting User Access Limited by Organization Set-up Customized Templates Quotes Ticket emails Invoices and more Launch Custom Branded Portals Use personalized domains / URLs Define unique payment methods Visa, Mastercard, Discover, or American Express Bill on behalf of partners and resellers

TimelyBill has configurable invoice presentation options for service providers. CSPs can hide products, display as taxes, and present in multiple languages.

Complete Telecom Invoice Management TimelyBill takes a unique template-based approach to allow telecom companies to present different invoices to their customer base.  For example, invoices sent to business customers may include more detailed call record information.  But invoices sent to residential customers are simpler and include summaries of charges only. Telecom Invoice Branding and Marketing Features TimelyBill invoices are professionally designed and can include: Custom logo and colors Dynamic messages Translated languages Page inserts for marketing or instructional purposes TimelyBill allows service providers to define, manage, and generate an unlimited amount of invoice styles. Telecom Invoice Customer Features Invoices can include a range of customer account and services information: Customer PIN codes "How to" read the bill instructions Customer payments Account adjustments Tax amounts Total charges summary Display RC and NRC charges separately Usage summaries Usa

Order to Activate in Telecom TimelyBill OSS automates  telecom provisioning   ↗️  to a variety of devices. A typical provisioning process starts with a new order.  The order then triggers a sequence of workflow steps, and ultimately ends with an activated service.

Regenerate customer invoices with the click of a button Let's face it, producing a telecom invoice can be complicated. Even with careful data entry, there are scenarios where invoices are missing data, or have other issues.  While auditing helps identify invoices that contain the wrong information, correcting them can be more of a challenge.   TimelyBill has developed a simple process for users to quickly fix and regenerate invoices. This feature helps protect your revenue and prevent customer churn! THE UN-BILLING & REINVOICING PROCESS It begins with the removal or purging of the invoice, followed up by correcting any billing errors, and then is completed by generating the new invoice. STEP 1 - CANCEL OR UN-BILL THE INVOICES Users with the proper permissions can purge a single invoice or multiple invoices (if the IDs are in sequential order). Using TimelyBill's admin screen, users specify the invoice range to be unbilled (i.e., from Invoice #1000 to Invoice #1100). The unb

TimelyBill's robust reporting tools help CSPs drive business growth, identify potential problems, and improve overall customer experience. TimelyBill has two different reporting methods to help communications service providers analyze data. These reporting methods provide historical, current, and predictive views of telecom-based business operations. Custom / Ad Hoc Reports: These reports and dashboards can be created on the fly via Izenda's embedded Business Intelligence & Analytics Platform. Empower users to decide when and how they access their data. Provide charts, graphs, and visualizations that will delight your users and bring their data to life. Enable users to configure, customize, and share dashboards and reports in real-time at the speed of your business. Standard / Canned Reports: These reports are provided out-of-the-box via a library of pre-built SAP Crystal Reports. Here is a list of our current standard reports. Agent / Partner Repor

Revenue Management using  TimelyBill's Dunning and Collections Modules What is Dunning? In telecom billing, dunning refers to the process of attempting to collect payment for outstanding balances or unpaid bills. This may involve sending reminders or notifications to the customer, as well as taking additional steps such as suspending service if the bill remains unpaid.

TimelyBill's telecom order orchestration automates and streamlines order processing for communications service providers. This component facilitates order-to-cash processing by eliminating bottlenecks, redundancies, and errors. The order management “template builder” utilizes drag-and-drop technology allowing the creation of custom data input screens (fillable forms). These screens can be assigned to individual products, categories, and types. Other benefits include: Faster sales flow Improved customer experience Smoother order processing Integrated with our visual  workflow component Learn more on our website:  Telecom Order Management from Inside Customer Accounts  ↗️

New Feature Highlights from TimelyBill's March 2019 Release. As part of our continuous effort to make the best telecom billing platform on the market, we have just launched a major release.  TimelyBill software enhancements include: Usability Updates Modernized interface now adapts to multiple device widths (i.e., phone, tablet, laptop, etc.) Upgraded more than fifty data search page grids: New touch-friendly sorting, column selection, and filters New query builder for complex grid filtering Quote Module Updates Templates now support secondary addresses, allowing display of A and Z locations Tax calculations can be selectively enabled or disabled Trouble Management  Updates Inbound email processor automatically adds CC email addresses to trouble ticket replies Customer Relationship Management (CRM)  Updates Organization ID is now visible in the customer account status bar Workflow Module  Updates Workflow rules engine supports email address

TimelyBill has a library of reports that help service providers review their invoice runs. Here are a few useful reports that are available to our customers "out-of-the-box":

Map of TimelyBill OSS — Core Features and Key Integrations TimelyBill OSS - explore our universe of features and integrations. Our billing software includes a growing number of components, all carefully designed to operate within a single "universe".  This integrated approach allows telecom companies to improve operational efficiency, lower costs and gain greater control of their data . Inner Orbit: Billing & Invoicing Lead Management and Quoting CRM Payments (Credit Cards, ACH) Authorize.Net, CyberSource, IPpay, PayPal, Worldpay Convergent Product Catalog Usage Rating Engine Low Orbit: Number Management Agent & Partner Portals Order Management REST Actions Ticketing / Trouble Management Address Validation United States Postal Service, GeoCoding Central Orbit: Collections Inventory Tracking Workflow User Groups (Access Permissions) Reporting Engine Messaging (Email/SMS) High Orbit: Multi-Org (Multi-tenancy) Partners, Agents & Commissioning Tax Engines A

TimelyBill's powerful OSS provides everything telecom companies need to enable and support white label partnerships. TimelyBill provides communications service providers with a powerful tool to help manage their successful reseller partner network through a cloud-based, white-label billing solution. TimelyBill allows for multiple organizations (multi-tenants) to be configured and operated independently in one software instance.  Our platform gives telecom reseller partners a solution to use in the day-to-day operation of their businesses, making them more efficient and profitable. White Labeled Partner Portals TimelyBill provides dedicated applications, public IP addresses, and uses your SSL certificates. This means your partners won't be redirected to an unknown or shared website when trying to view their commissions. Custom branded "look and feel" Multi tenant ready Built-in reporting Quoting capability View compensation and disbursement history View invo