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Geocoding Addresses in TimelyBill

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What is geocoding? Geocoding is the process of transforming a postal address to a spatial location on the Earth's surface. The resulting locations are output as  numerical coordinates with attributes, which can be used for mapping or spatial analysis. Why implement geocoding? Locations need to be accurate so that telcoms can determine what services are available to a given house or business. An incorrect address could lead to wrong assumption that customer is not in a service territory.  It could also lead to repair troubles or difficulty in installation of new equipment or services. The TimelyBill approach? TimelyBill first verifies a customer location by matching it with a USPS standardized address.  Next, our integrated FCC geocode lookup tool provides the coordinates as well as the census geographies (state, county, tract and block) associated with address. Screen capture of the TimelyBill address validation form.

Convert Incoming Emails into Tickets

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Automatic Inbound Email Tickets Do you currently receive your support requests via an email address such as support@company.com? TimelyBill can convert incoming email from customers into uniquely identifiable tickets, and route them directly into our operations support system. Learn more at: timelybill.com/tbtrouble.html

Integrated Bandwidth Phone Number Search & Ordering

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Bandwidth Number Search Now Integrated within the TimelyBill User Interface TimelyBill OSS now provides direct integration to Bandwidth number ordering. This enables telecom companies to search for new local and toll-free phone numbers, and order them all directly from our GUI . Real-time Bandwidth number search/order includes: Number filtering by Area Code Number filtering by City or State Number filtering by Zipcode Pattern searches (i.e., 1234, abcd) Real-time location validation Bulk number selection Automatically linked to customer's account Multi-org capable TimelyBill's integrated Bandwidth phone number search and order screen.

A Timely Training & Support Portal

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On-Demand Training Resource During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include: Keyword Search Responsive Layout Training Videos Webinar Archive Technical Documents Feature Requests News and Announcements Link to Support Ticketing Partner Contact Information More... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.

TimelyBill Implementation Path Diagram

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Considering a New Billing System? Here's a Visualization of TimelyBill's Implementation Process: Migrating to a new billing system is no small effort. Our goal is to help get unified communications providers up and billing as quickly as possible.  We are actively involved during ALL phases of implementation and configuration.  Your success is our success. Learn more here:  https://timelybill.com/our-process.html

We've Moved!

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We've moved! Our new and larger facility is located at 4207 Burnwood Trail in Denver, NC Denver, NC – July 1, 2017 – TimelyBill, a leading provider of telecommunications billing software, has announced it has moved its office from Huntersville, NC to a new, larger facility in Denver, NC. The move was effective June 30, 2017. According to TimelyBill CEO Michael Lates, the move was necessitated by the significant growth the company has realized in the last few years. "As our solution has become better known in the industry, demand has risen very quickly," said Mr. Lates. "Our new administration office and warehouse space is 2 times larger than our previous office and offers a more flexible layout. It will support our continued growth and expansion, and provide a better work environment for our staff. It reinforces our commitment to both our customers and our employees." The new 4,500 square foot facility includes private offices, conference spaces, a print/

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