Telecom Billing System Blog

TimelyBill's robust reporting tools help CSPs drive business growth, identify potential problems, and improve overall customer experience. TimelyBill has two different reporting methods to help communications service providers analyze data. These reporting methods provide historical, current, and predictive views of telecom-based business operations. Custom / Ad Hoc Reports: These reports and dashboards can be created on the fly via Izenda's embedded Business Intelligence & Analytics Platform. Empower users to decide when and how they access their data. Provide charts, graphs, and visualizations that will delight your users and bring their data to life. Enable users to configure, customize, and share dashboards and reports in real-time at the speed of your business. Standard / Canned Reports: These reports are provided out-of-the-box via a library of pre-built SAP Crystal Reports. Here is a list of our current standard reports. Agent / Partner Reports

What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and all the way to the processing of payments. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The bil

Revenue Management using  TimelyBill's Dunning and Collections Modules What is Dunning? In telecom billing, dunning refers to the process of attempting to collect payment for outstanding balances or unpaid bills. This may involve sending reminders or notifications to the customer, as well as taking additional steps, such as suspending service if the bill remains unpaid.

TimelyBill's out-of-the-box customer portal is now fully mobile responsive. We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet. Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens. New dynamic presentation optimized for mobile devices: Portal navigation collapses into an icon-based menu Page content switches to a scroll-able single column view Data grids  ↗️ with touch-friendly columns Slide-in info panel can be toggled on/off The TimelyBill Customer Portal allows your customers to: View account summary View a list of services Make online payments Change payment metho

DENVER, N.C. - Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management, announced today that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. retained international CPA and business advisory firm, Marcum LLP, for its SOC 1® audit work. Ben Osbrach, National Risk Advisory Leader of Marcum's risk advisory group says, "We were excited to continue our audit relationship with Bill Perfect on the completion of their 2019 SOC 1 Type II. Todd and his team strive for improvement in their controls year over year; taking their responsibility for maintaining a well-controlled and secured environment seriously." SOC 1® engagements are performed in accordance with the American Institute of Certified Public Accountants' SSAE 18, Statement on Standards for Attestation Engagements (SSAE) No. 18, Reporting on Controls at a Ser