Telecom Billing System Blog

Feature Demo: TimelyBill's Quick Search allows users to find customers faster.  Our enterprise-wide Quick Search tool is accessible from any page, just enter a key piece of data and the system will either return a list of matches, or redirect to the account summary screen. For example, users can search by: Customer Tag Account ID (full or partial) Customer Name (full partial) Account Balance Serial Numbers Phone Numbers And more! Along with Quick Search, TimelyBill's data grids provide flexible data presentation and display options.  Learn how our OSS enables telecoms to quickly view, customize, sort, and export customer data.  Data Display and Exporting ↗️

TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. Managing telecom customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management. Our CRM screens are designed to help users quickly find what they need. Our CRM allows telecoms to improve operational efficiencies and improve their end-customer experience. Our primary CRM page is organized so users can quickly navigate using tabs and sub-tabs. The data is displayed in informational panels and searchable data grids to give users a full view of a customer's account. Here is a complete list of our CRM features found on the Manage Customer page: Quick Search   enables users to perform customer searches with various criteria such as partial names, phone numbers, ESN (Electronic Serial Number), and more. The Customer Tab  is a main section in our CRM that provides an overview

Our multi-tenant structure enables telecoms to run multiple companies from within a single instance of TimelyBill. In TimelyBill, your organizations are managed separately, giving you enterprise-level security and flexibility. Multi-org benefits include: Manage Multiple Companies Residential, Business, Subsidiaries, etc. Use Multiple Currencies US Dollars, Euros, etc. Sell in Multiple Countries US, Canada, Australia, etc. Configure Unique Product Catalogs VoIP, Wireless, IoT. etc. Distinct Reporting and Accounting User Access Limited by Organization Set-up Customized Templates Quotes Ticket emails Invoices and more Launch Custom Branded Portals Use personalized domains / URLs Define unique payment methods Visa, Mastercard, Discover, or American Express Bill on behalf of partners and resellers

TimelyBill has configurable invoice presentation options for service providers. CSPs can hide products, display as taxes, and present them in multiple languages.

Complete Telecom Invoice Management TimelyBill takes a unique template-based approach to allow telecom companies to present different invoices to their customer base.  For example, invoices sent to business customers may include more detailed call record information.  But invoices sent to residential customers are simpler and include summaries of charges only. Telecom Invoice Branding and Marketing Features TimelyBill invoices are professionally designed and can include: Custom logo and colors Dynamic messages Translated languages Page inserts for marketing or instructional purposes TimelyBill allows service providers to define, manage, and generate an unlimited amount of invoice styles. Telecom Invoice Customer Features Invoices can include a range of customer account and services information: Customer PIN codes "How to" read the bill instructions Customer payments Account adjustments Tax amounts Total charges summary Display RC and NRC charges separately Usage summaries Usa

How Do We Compare to Other Telecom Billing Systems? We're often asked what differentiates TimelyBill from other billing software vendors.  I'll attempt to keep this as concise and "non-sales-y" as possible!  Here's what we see as our biggest advantages.

TimelyBill Continues Expansion with New Data Center Option in Las Vegas TimelyBill today announced a new data center option on the West Coast of the United States, in Las Vegas, to meet the growing demand for the TimelyBill OSS platform. The additional hosting location prepares TimelyBill for the next phase of growth.

Order to Activate in Telecom TimelyBill OSS automates  telecom provisioning   ↗️  to a variety of devices. A typical provisioning process starts with a new order.  The order then triggers a sequence of workflow steps and ultimately ends with an activated service.