Telecom Billing System Blog

Highlights from TimelyBill's March 2021 Release. We've been busy!  We have just launched a major release as part of our continuous effort to make the best telecom billing / OSS application available. 2021 highlights include: New Features: File Importer can schedule importing of files such as lockbox files, notes, refunds, and adjustments. Customer Messaging allows configurable, scheduled recurring emails to be sent to customers. This can be used to automate tasks such as annual service renewal reminders and credit card expirations or provide help service reminders after a period of activity. The new "Ticket Closer" allows for automated closing of trouble tickets based on any query of data in TimelyBill. i.e., change status to closed after three days in pending close with no customer notes. Bill now supports setting international country

Bundled Telco Offerings Many communications service providers bundle more than one product into a single group and sell them as a complete package. Our billing system supports bundling  various types of products together as a package. For example, a product catalog could include wireline, VoIP, cable, IPTV, satellite, IoT , or any other service.

Timelybill.com scores 100 using Google's website auditing tool for Performance, Accessibility, Best Practices and SEO! "To provide a good user experience, sites should strive to have a good score (90-100). A "perfect" score of 100 is extremely challenging to achieve and not expected." TimelyBill's Focus on the Customer Experience Over the past few years, our team has been diligently working on making our website better.  Our goal is to keep it informative, easy to navigate and relevant to visitors looking for a telecom billing platform. About Lighthouse Lighthouse is an open-source, automated tool for improving the quality of web pages. You can run it against any web page, public or requiring authentication. It has audits for performance, accessibility, progressive web apps, SEO and more. You can run Lighthouse in Chrome DevTools, from the command line, or as a Node module. You give Lighthouse a URL to audit, it runs a series of audits against the page, and

Automated Tax Rating and Invoice Generation Service providers who provide landline, wireless, cable, internet, or VoIP are required to understand the complex nature of taxes and fees imposed on these services.  The specific taxes imposed on telecom services can vary depending on the country, state, or jurisdiction.

We are pleased to announce TimelyBill is now featured on the SoftwareWorld website.  SoftwareWorld is a review platform that showcases top software solutions suitable for various industries, providing a comprehensive review service by comparing the best software available on the market. The platform creates unbiased lists of the top software solutions by category, helping businesses find the right solution for them.

Example of TimelyBill's template-driven telecom invoices At TimelyBill, we understand that one size does not fit all when it comes to presenting invoices. That's why we leverage the power of Crystal Reports to create customizable templates. For example, logos, color schemes, number of columns, and individual elements can be swapped out, modified, or hidden to convey our client's unique identity and branding.

Feature Demo: TimelyBill's Quick Search allows users to find customers faster.  Our enterprise-wide Quick Search tool is accessible from any page, just enter a key piece of data and the system will either return a list of matches, or redirect to the account summary screen. For example, users can search by: Customer Tag Account ID (full or partial) Customer Name (full partial) Account Balance Serial Numbers Phone Numbers And more! Along with Quick Search, TimelyBill's data grids provide flexible data presentation and display options.  Learn how our OSS enables telecoms to quickly view, customize, sort, and export customer data.  Data Display and Exporting ↗️

TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. Managing telecom customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management. Our CRM screens are designed to help users quickly find what they need. Our CRM allows telecoms to improve operational efficiencies and improve their end-customer experience. Our primary CRM page is organized so users can quickly navigate using tabs and sub-tabs. The data is displayed in informational panels and searchable data grids to give users a full view of a customer's account. Here is a complete list of our CRM features found on the Manage Customer page: Quick Search   enables users to perform customer searches with various criteria such as partial names, phone numbers, ESN (Electronic Serial Number), and more. The Customer Tab  is a main section in our CRM that provides an overview