Posts

TimelyBill Release Spring 2021

Image
Highlights from TimelyBill's March 2021 Release. We've been busy!  As part of our continuous effort to make the best telecom billing / OSS application available, we have just launched a major release. 2021 highlights include: New Features: File Importer can schedule importing of files such as lockbox files, notes, refunds, and adjustments. Customer Messaging allows configurable, scheduled recurring emails sends to customers. This can be used to automate tasks such as annual service renewal reminders, credit card expirations, or provide help service reminders after a period of activity. New "Ticket Closer" allows for automated closing of trouble tickets based on any query of data in TimelyBill. i.e., change status to closed after three days in pending close with no customer notes. Bill Now, supports setting international cou

Spotlight: Telecom Product Bundling & Billing

Image
Bundled Telco Offerings Many communications service providers bundle more than one product into a single group and sell them as a complete package. Our billing system supports the bundling of various types of products together as a package. For example, a product catalog could include: wireline, VoIP, cable, IPTV, satellite, IoT or any other service.

TimelyBill Website Scores 100

Image
Timelybill.com scores 100 using Google's website auditing tool for Performance, Accessibility, Best Practices and SEO! "To provide a good user experience, sites should strive to have a good score (90-100). A "perfect" score of 100 is extremely challenging to achieve and not expected." TimelyBill's Focus on the Customer Experience Over the past few years, our team has been diligently working on making our website better.  Our goal is to keep it informative, easy to navigate and relevant to visitors looking for a telecom billing platform. About Lighthouse Lighthouse is an open-source, automated tool for improving the quality of web pages. You can run it against any web page, public or requiring authentication. It has audits for performance, accessibility, progressive web apps, SEO and more. You can run Lighthouse in Chrome DevTools, from the command line, or as a Node module. You give Lighthouse a URL to audit, it runs a series of audits against the page, and

Spotlight: Making Telecom Taxation Simple

Image
How We Automate Tax Rating and Invoice Generation Service providers who provide landline, wireless, cable, internet, or VoIP are required to understand the complex nature of taxes and fees imposed on these services. Some examples of communications taxes include s ales taxes,  state and local telecommunications taxes, federal and state universal fund fees, and 911 fees.

SoftwareWorld Billing and Provisioning Software - TimelyBill

Image
We are pleased to announce TimelyBill is now featured on the SoftwareWorld website.  SoftwareWorld is a review platform that showcases top software solutions suitable for various industries, providing a comprehensive review service by comparing the best software available on the market. The platform creates unbiased lists of the top software solutions by category, helping businesses find the right solution for them.

Sample VoIP Invoice for CSPs

Image
Here's a sample of TimelyBill's template-driven telecom invoice Page 1 of this sample telecom invoice statement presents the customer account information (name, address, account number, etc.) and a summary of invoice charges. Page 2 of this sample invoice statement presents the customer with a move/change request form, as well as tips on how to read their bill. Page 3 of this sample invoice statement presents the customer's payment details along with a breakdown of recurring charges. Learn more about how TimelyBill helps service providers with flexible layouts and dynamic invoice generation capabilities ↗️.

Quickly Search for Customer Data

Image
Feature Demo: TimelyBill's Quick Search allows users to find customers faster.  Our enterprise-wide Quick Search tool is accessible from any page, just enter a key piece of data and the system will either return a list of matches, or redirect to the account summary screen. For example, users can search by: Customer Tag Account ID (full or partial) Customer Name (full partial) Account Balance Serial Numbers Phone Numbers And more! Along with Quick Search, TimelyBill's data grids provide flexible data presentment and display options.  Learn how our OSS enables telecoms to quickly view, customize, sort, and export customer data.  Data Display and Exporting ↗️

Managing Your Customers Using TimelyBill's CRM

Image
TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. We realize managing telecom customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management.  Our CRM screens are designed to help users quickly find what they need.  Our CRM helps telecoms improve operational efficiencies and improve their end-customer experience. Here is a list of our telecom CRM features: Quick Search One-Click Customer Search (Search by partial name, phone number, ESN, etc.) Customer Tab  ↗️ Advanced (Custom Attributes) Customer Locations Customer Contacts Invoice Groups Payment Methods Web Portal Users Customer Account Notes Summary Tab Dashboard Quick Links Account Balance/Aging "Invoice Now" Account Activity Pending Usage (Unbilled) Account Notes File Manager (Upload & Download) Services Tab Assigned Services Auth Code Groups Create New Services Service Summary Contract Rates Invoices Tab  ↗️ Invoice H

Popular TimelyBill Posts

Telecom Billing Process Flow Chart

Subscriber Billing for Channel Partners