The Convergence of Managed Services and Telecom

Managed Services Providers A managed service provider (MSP) delivers services, such as network, application, infrastructure, and security, via ongoing support and active administration at customer locations. Traditionally, managed service agreements have included some or all of the following: IT Support Solutions — This support may be on-site or remote, but technicians generally respond quickly to help solve the ongoing technical issue. Managed Networks  — Service providers who manage networks can monitor them remotely for connection problems and download speed. Print Management  — Print management is a managed service that will help reduce printing costs by offering device support, printer upgrades, and maintenance, printer repair to minimize hidden costs. Cloud Back-up  — These providers implement cloud servers that act as a data center for backup and disaster recovery. Cybersecurity  — Cybersecurity services offered by MSPs can include antivirus, anti-spam, and anti-phishing softwa

Happy Labor Day!

Don’t think of Labor Day as just another day off from work, or just another holiday. Use it to reflect on this year’s accomplishments and take some time to enjoy the fruits of your labors.  A special thank you goes out to our TimelyBill team for their hard work and dedication! Happy Labor Day!

No Per User Charges for Our SaaS Billing Platform

We Allow Unlimited Users in Our SaaS Billing Environment Unlike other telecom billing systems, we do not charge additional monthly costs per user. This means an unlimited number of users can access TimelyBill. Typical users roles include: Super users / administrators Customer service reps Ticket support users Technicians Report viewers Customer portal users When considering a new billing software vendor, it's important to compare apples to apples.  With TimelyBill, user seats and licenses are part of our all-inclusive monthly fee.  No additional charges apply. Our software is architected for 24/7/365 uptime, performance and security.  We currently serve a variety of telecoms. Clients range from VoIP start-ups all the way up to global enterprise level organizations. We'd be happy to answer questions, set-up a demo, or talk more about pricing.  To speak with our sales team, please call (954) 889-6699. Related article: " Telecom Billing Vendors Checklist "

Accounting vs. Billing Software in Telecom

A comparison of telecom invoicing systems: accounting versus billing software, and what's best for telcos. In today's competitive telecom market, sending timely invoices, collecting payments and tracking your company's financial health is critical to success. What's the best way to get invoices out to your customers so you get paid?  The most common invoicing systems are either financial accounting packages or automated billing platforms (like TimelyBill). Both of these software applications can pack a punch.  Here is a quick comparison of the features and limitations of each. Using Accounting Software to Produce Telecom Invoices Accounting software enables businesses to track financial transactions (payments, adjustments, etc.) for balance sheets, P&L, and tax liability. Most accounting systems allow companies to create manual invoices and handle the needs of the typical business. Accounting systems can typically track the following: Accounting functions General le

OSS vs BSS: How TimelyBill Helps Modern Communications Service Providers

Supporting Your Business and Your Operations TimelyBill offers a single stack OSS / BSS on a cost-effective, cloud model for both traditional telecoms as well as wireless  ↗️, VoIP, Broadband and IoT service providers. But… what’s the difference between OSS and BSS, and what does it mean for you? What is OSS? OSS, or Operations Support Systems, are back-end components that manage administrative duties. OSS typically includes service assurance, customer care, network inventory, network management systems, service delivery, activation and provisioning. TimelyBill data alarms are an example of an OSS component. Data alarms monitor our database for specific criteria, enabling fraud screening, email notifications and automated workflow steps. We also enable true flow-through provisioning to external devices and platforms. What is BSS? BSS, or Business Support Systems, are front-end components that manage the customer-facing duties of a company. BSS handles product management, revenue manage

Feature Spotlight: Prorated Billing

Prorated Billing with TimelyBill What is Proration or Prorated Billing? Prorated Billing is a way of creating fair charges to reflect changes mid billing period. For example, if a customer joins in the last half of the billing period, a prorated billing system would only charge for the half that the customer used the service rather than the entire billing period. How does TimelyBill use Prorated Billing? TimelyBill’s billing and invoice generation system calculates a customer's recurring and non-recurring charges, taxes, discounts and more. If a company chooses to opt into proration, TimelyBill can quickly and easily account for day-by-day payment. Benefits of Prorated Billing with TimelyBill TimelyBill handles the proration for you Allows customers to join a subscription without hassle Customers are more likely to continue service if they're charged for only what they use Creates a stronger relationship between service and consumer We&#

ITEXPO 2021 Recap

ITEXPO 2021 Recap We at TimelyBill had an eventful and memorable experience at ITEXPO 2021. It was great to connect and reconnect with everyone that stopped by our booth! We enjoyed meeting with so many of our valued TimelyBill users face-to-face, especially when email is so prevalent. This year’s in-person event was an exciting reminder of what good is to come from a COVID-free future. Even before ITEXPO began, the team was hard at work setting up our TimelyBill display. Look for us next year with the same larger-than-life booth! Being right at the entrance, we were able to meet a wide array of ITEXPO attendees. We listened to the common pain points affecting today's CSPs and introduced many people to what TimelyBill has to offer. We were also able to meet some fantastic clients and hear great user feedback. TimelyBill is a customer-focused company, and we aim to make our software the best it can possibly be. Customer input is the best way we can

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TimelyBill at Channel Partners Conference & Expo 2021