Timely Tips #4
Include Your Logos and Images in HTML Emails
At TimelyBill, we give service providers the ability to send professional, branded communications through customizable HTML email templates. These templates are used for invoices, payment reminders, welcome messages, and customer touchpoints.
When sending us content for a custom HTML email template in TimelyBill, like your company’s logo or promotional graphics, one important thing to know is:
- Images can't be embedded directly into the HTML file. They need to be hosted online and linked using a public URL.
Why Does This Matter?
Email platforms (like Outlook, Gmail, etc.) don't allow HTML emails to "carry" image files with them. Instead, they display images by pulling them from the internet, just like a website does.
That means we need the image to be hosted at a public URL so the email can reference it using an image tag, like this:
<img src="https://yourcompany.com/images/logo.png" alt="Company Logo">
If the image isn’t publicly accessible, your recipients won’t see it — they'll just get a broken image icon.
What You Should Do
✅ Host your logo or images on a publicly accessible server. This could be your company website, image CDN, or a file-sharing platform allowing public links.
✅ Send us a direct link to the image. For example: https://yourdomain.com/assets/logo.png
❌ Don’t send us just the image file as an attachment unless you want help getting it hosted.
Need Help?
Let us know if you're unsure where to host your images or if you'd like us to host them on your TimelyBill customer portal. We're happy to help smooth the process and ensure your HTML emails look great in every inbox.