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Cancel and Rebill an Invoice in TimelyBill

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Let's face it, producing a telecom invoice can be complicated. Even with careful data entry, there are scenarios where invoices are missing data, or have other issues.  While auditing helps identify invoices that contain the wrong information, correcting them can be more of a challenge.  
TimelyBill has developed a simple process for users to quickly fix and regenerate invoices. This feature helps protect your revenue and prevent customer churn!
THE UN-BILLING & REINVOICING PROCESS It begins with the removal or purging of the invoice, followed up by correcting any billing errors, and then is completed by generating the new invoice.
STEP 1 - CANCEL OR UN-BILL THE INVOICES Users with the proper permissions can purge a single invoice or multiple invoices (if the IDs are in sequential order). Using TimelyBill's admin screen, users specify the invoice range to be unbilled (i.e., from Invoice #1000 to Invoice #1100).

The unbill process removes ALL invoices within the specified range. …

Billing Reports for Telecom

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TimelyBill's robust reporting feature produces information that helps CSPs drive business growth, identify potential problems, and improve overall customer experience. TimelyBill has two different reporting methods to help companies analyze data. These reporting methods provide historical, current, and predictive views of business operations.Custom / Ad Hoc Reports:These reports and dashboards can be created on-the-fly via Izenda's embedded BI & Analytics Platform.Empower users to decide when and how they access their data.Provide charts, graphs, and visualizations that will delight your users and bring their data to life.Enable users to configure, customize,and share dashboards and reports in real-time at the speed of your business.Standard / Canned Reports:These reports are provided out-of-the-box via a library of pre-built SAP Crystal Reports. Here is a list of our current standard reports.Agent / Partner ReportsCalculated Commissions - By PartnerPartner Commissio…

Telecom Billing Process Flow Chart

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We are often asked "How does TimelyBill rate usage, calculate billing charges and generate invoices?".
The diagram above depicts the billing process flow from the service provider's usage, through billing and all the way to the processing of payments.
Here's a summary of standard telecom billing steps below: Step 1: Service provider gathers usage files within their networkCalls, bandwidth, faxes, per-use…Step 2: Service provider pushes usage to FTP locationAt predefined intervalsStep 3: Billing system imports usage & "types" the callsLocal, intralata, on-network…Step 4: Billing system rates usage as per configured rating plans and decksCharges, rounding of decimal places, free minutes…Step 5: Billing system performs invoice generation & taxationCustomer's recurring changes, non-recurring charges, taxes, discounts…Step 6: Billing system presents invoices to service provider's customersEmail PDF, print & mail, customer care portalStep 7: Bill…

Feature Spotlight: Revenue Protection

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TimelyBill's Dunning and Collections Modules In most cases, customers will pay their bills before the specified due date. However, there may be customers who do not pay their bills. In this case, service providers must take some action to rectify the situation and collect the outstanding balance owed.

The collections process tracks past due account receivables, sends notifications to the customer, and triggers actions in the absence of payments after a specific due date.

TimelyBill supports dunning at the account level whereby all overdue amounts for an account, across several invoices, can be handled by a single dunning action.

With just a little configuration, organizations can: Trigger email reminders to customersCreate letters for printingPerform automatic provisioning (i.e., suspend services)Change account status to collectionsWrite-off accounts Perform general ledger transactions TimelyBill's gives CSPs the power to create business rules on a customer&…

Mobile Responsive Customer Portal for UCaaS

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TimelyBill's out-of-the-box customer portal is now fully mobile responsive.We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet.
Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens.New dynamic presentation optimized for mobile devices:Portal navigation collapses into an icon-based menuPage content switches to a scroll-able single column viewData grids render with touch friendly columnsSlide-in info panel can be toggled on/offThe TimelyBill Customer Portal allows your customers to:
View account summaryView a list of servicesMake online paymentsChange payment methodsView and download invoicesView and…

SSAE 18 (SOC 1) Type II Audit Completed for TimelyBill OSS

DENVER, N.C. - Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management, today announced that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. retained international CPA and business advisory firm, Marcum LLP , for its SOC 1® audit work.

Ben Osbrach, National Risk Advisory Leader of Marcum's risk advisory group says, "We were excited to continue our audit relationship with Bill Perfect on the completion of their 2019 SOC 1 Type II. Todd and his team strive for improvement in their controls year over year; taking their responsibility for maintaining a well-controlled and secured environment seriously."

SOC 1® engagements are performed in accordance with the American Institute of Certified Public Accountants' SSAE 18, Statement on Standards for Attestation Engagements (SSAE) No. 18, Reporting on Controls at a Ser…

Notice regarding TimelyBill preparedness for the Coronavirus disease (COVID-19)

TimelyBill's normal business operations will continue without interruption. We can operate remotely and have prepared all our staff with the tools and resources required. We do not anticipate any impact to our clients, and we are fully prepared to serve you as normal.

Our thoughts are with all those affected and we wish our clients and their families well.

What Is Consumption-based or Usage Billing?

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What Is Consumption-based or Usage-based Billing? Over the past few years, companies have started shifting from one-off sales to subscription-based models (i.e., movie streaming, food delivery, beauty products). These companies offer a recurring, flat fee for their product or services.

However, these models might not work if customers want to pay only for what they use (pay-as-you-go). For this reason, usage-based billing, is becoming more important. Especially with communications services where cloud-based products are becoming the norm.
Usage Based Pricing Models A consumption-based pricing model is a service and payment arrangement in which your customer pays according to the resources they use or consume. For example, your customers would be charged for all the calls they made or data they downloaded using their phones.
What Is Usage in Telecom? Telecom usage can include phone calls, data, text messages or faxes a customer uses over a particular determined period.
Rating and Char…

TimelyBill Exhibiting at Channel Partners 2020

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Join Us in Las Vegas at the Channel Partners Conference & Expo.  Use promo code TimelyBill to save on registration. Hurry! The FREE Expo Pass expires on Feb. 10th.REGISTER NOW
Held March 9-12, 2020, at The Venetian & Sands Expo in Las Vegas, Nevada, Channel Partners is the largest channel event for agents, MSPs, VARs, consultants, integrators and service providers.

"We're looking forward to participating in the Channel Partners Conference once again" said Patrick LaJuett, Chief Marketing Officer of TimelyBill. "It's the perfect venue to exhibit TimelyBill's sophisticated partner commissioning features."

Meet TimelyBill at Channel Partners booth 1051 to learn more about how we enable CSPs to manage their agents, distributors or partners and their commissioning plans.

TimelyBill to Exhibit at ITEXPO Florida 2020

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Company to showcase single-stack billing software — February 12 – February 14, 2020 at the Communications and Digital Transformation Event of the Year Denver, NC – December 30, 2019 – TimelyBill, Operations Support System, announced today that it will be showcasing its single-stack billing platform at ITEXPO, held February 12 –February 14, 2020 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO is the communications and digital transformation event where influential buyers gather to make their purchase decisions. Meet TimelyBill at ITEXPO at booth 707 to learn more about TimelyBill’s strategy for service provider billing.
“We are delighted to be exhibiting at ITEXPO,” said Patrick LaJuett, CMO of TimelyBill, “We believe ITEXPO is the perfect event to showcase our holistic approach to billing. Our software enables communications service providers to bundle convergent offerings in a seamless quote to cash funnel.”
TimelyBill OSS offers an integra…