Managing Your Customers in TimelyBill

We realize managing customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management.  Our CRM screens are designed to help users quickly find what they need.  Our CRM helps telecoms improve operational efficiencies and improve their end-customer experience. TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. Here is a list of our core CRM features: Quick Search One-Click Customer Search (Search by partial name, phone number, ESN, etc.) Customer Tab Advanced (Custom Attributes) Customer Locations Customer Contacts Invoice Groups Payment Methods Web Portal Users Customer Account Notes Summary Tab Dashboard Quick Links Account Balance/Aging "Invoice Now" Account Activity Pending Usage (Unbilled) Account Notes File Manager (Upload & Download) Services Tab Assigned Services Auth Code Groups Create New Services Service Summary Contract Rates Invoices Tab Invoice History* Payments Ta

Multi-Org Capable Telecom Billing

Our multi-tenant structure enables telecoms to run multiple companies from within a single instance of TimelyBill. In TimelyBill, your organizations are managed separately, giving you enterprise level security and flexibility.  Multi-org benefits include: Manage Multiple Companies i.e., Residential, Business, or Subsidiaries Use Multiple Currencies i.e., US Dollars or Euros Sell in Multiple Countries i.e., US, Canada, or Australia Configure Unique Product Catalogs i.e., VoIP, Wireless or IoT Distinct Reporting and Accounting User Access Limited by Organization Set-up Customized Templates Quotes Ticket emails Invoices and more Launch Custom Branded Portals Use personalized domains / URLs Define unique payment methods Visa, Mastercard, Discover, or American Express

Optimize Customer Bill Presentment

Hide products, display as taxes, and present in multiple languages. Configurable Invoice Presentation Options for Service Providers.  Convergent Billing Challenge:  Today's unified communications bills contain a blend of products such as voice, data, cable, SMS and more. Incorporating all of these mixed services, fees and charges into a single invoice can be challenging. The clear presentment of customer bills is now more important than ever.   Our Solution:  TimelyBill has added configurable options to our product catalog screens. These flexible features put you in control of how your bill is presented.   Features Descriptions: Show / Hide Products, Display Products, as a Tax and Use Multiple Languages.   Unified communications providers can now both hide products or display them in the tax section of a customer invoice. They can also translate product descriptions to multi-languages.  This flexibility helps make invoices easier to read, thereby improving the customer experience.

Telecom Invoice Management

Complete Telecom Invoice Management TimelyBill allows communications service providers to define, manage, generate and print an unlimited amount of invoice styles. Our unique template-based approach allows telecom companies to present different invoices to their customer base.  For example, invoices sent to business customers may include more detailed call record information.  But invoices sent to residential customers are simpler and include summaries of charges only. Telecom Invoice Branding and Marketing Features TimelyBill invoices are professionally designed and can include: Custom logo and colors Dynamic messages Translated languages Page inserts for marketing or instructional purposes Telecom Invoice Customer Features Invoices can include a range of customer account and services information: Customer PIN codes "How to" read the bill instructions Customer payments Account adjustments Tax amounts Total charges summary Display RC and NRC charges separately Usage summaries

TimelyBill vs Other Billing Platforms

How Do We Compare to Other Telecom Billing Systems? We're often asked what differentiates TimelyBill from other billing software vendors.  I'll attempt to keep this as concise and "non-salesy" as possible!  Here's what we see as our biggest advantages. Unique Design Approach We take a customer-driven approach to developing our software Our system is a full back-office, and not just for billing We Include Better Features Unlimited user access or seats Customer records can have multi-locations Integrated ticketing or help desk Four years of searchable usage, then yearly flat files for life of contract Brandable agent and customer portals Two reporting engines for both standard and ad-hoc (custom) Inventory system for tracking ESN, Circuit IDs, MAC, IPs, etc. Our Pricing is Competitive Low percentage of revenue pricing model Integrated tax calculation engine* No hidden fees We're Technology Geeks Optimized database and infrastructure High availability environmen

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