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Feature Spotlight: Data Portability

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We enable you to move data out of our billing system with as little pain as possible. Data portability reduces vendor lock-in. We make it easy for you to get your data out of TimelyBill and take it wherever you please. We want customers to use our billing software because they like it, not because they are "stuck" using it. Methods to Extract Your Data We offer three ways for you to gather and export data out of our system. Use our ad-hoc tool to generate custom reports and export the data to Excel or CSV. For example, all trouble management or ticketing information. Use our  data grids  ↗️ to customize a view and download the data via Excel or CSV. For example, product catalog or services data. Submit a support ticket for us to extract your data and push to a secure FTP location. For example, collect and share all invoice files as PDFs. Security Limitations As an SSAE (SOC 1) Type II certified company , TimelyBill provides world-class data security protection.  Although we

What is an Automated Billing System?

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An automated billing system is a type of software that controls all the functions related to the billing process. These billing systems can automatically generate and send your invoices, as well as track and process payments. This is particularly helpful for businesses with a subscription billing model. Typical steps in an automated billing environment Billing calculations Invoice generation Invoice transmission Payment processing Dunning & collections Provisioning Report generation Extensibility and accuracy Auto-billing systems often integrate with accounting software and payment gateways.   Some systems utilize automatic workflow steps to provision external systems (i.e., cable, phone or IoT devices). With automated billing, mistakes are drastically  reduced. This can help your business avoid revenue leakage related to under-billing. Benefits of using auto-billing software Decrease costs  Eliminate manual tasks Improve accuracy Get paid faster Revenue protection Fraud preventi

TimelyBill at Channel Partners Conference & Expo 2021

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Channel Partners in Las Vegas It's time to register for Channel Partners Conference & Expo 2021! Use our code TIMELYBILL to save on registration. We will be showcasing our software at Channel Partners Conference & Expo 2021, held November 1-4, 2021, at Mandalay Bay, Las Vegas. Channel Partners is the largest channel event for agents, MSPs, VARs, consultants, integrators and service providers. If you're interested in experiencing an engaging conference, hearing over 100+ visionaries share their advice, and just generally having a great time while learning, #CPEXPO is for you. Watch our invitation video.

10 Things That Should Be Included in a Telecom Invoice

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Telecom Invoice Ideas A professionally designed invoice can help ensure you get paid on-time. A billing statement that clearly presents your charges and fees can boost customer trust and satisfaction. Here's a cheat sheet for communications providers and what they should include in their invoices. What should be included in a telecom invoice? Your company name and address A unique invoice number The date of the invoice The address of the customer The due date The date of services provided A description of the goods/services The amount of the services and taxes to be paid The total amount payable How to pay the invoice 5 optional items to include: Your company logo Important messages to your customers The usage or call detail How to read your bill A change of address form Related articles:  Optimize Customer Bill Presentment   |   Telecom Invoice Management

Traffic Study Reports for Telecom

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Communications service providers that rely on safe harbor may face a disadvantage to competitors who use traffic studies. To help CSPs compete, TimelyBill is able to generate these usage reports on the fly. Here is an overview of how USF, safe harbor and traffic studies impact today's CSPs. Universal Service Fund & Fees Developed by the FCC, the USF program supports universal services for schools, libraries, and rural health care facilities. The USF program is funded by contributions made by CSPs who pass these fees on to their customers. Such costs appear on telephone and wireless bills as "universal service" charges. Telcos are required to pay into the USF a percentage of their interstate and international revenues. Safe Harbor Rates The FCC states that CSPs not wishing to measure their "actual" usage could assume a percent of their overall calls were interstate/international (currently 64.9% for VoIP, 37.1% for Wireless). Service providers that cannot det

The Convergence of Managed Services and Telecom

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Managed Services Providers A managed service provider (MSP) delivers services, such as network, application, infrastructure, and security, via ongoing support and active administration at customer locations. Traditionally, managed service agreements have included some or all of the following: IT Support Solutions — This support may be on-site or remote, but technicians generally respond quickly to help solve the ongoing technical issue. Managed Networks  — Service providers who manage networks can monitor them remotely for connection problems and download speed. Print Management  — Print management is a managed service that will help reduce printing costs by offering device support, printer upgrades, and maintenance, printer repair to minimize hidden costs. Cloud Back-up  — These providers implement cloud servers that act as a data center for backup and disaster recovery. Cybersecurity  — Cybersecurity services offered by MSPs can include antivirus, anti-spam, and anti-phishing softwa

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