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Feature Spotlight: Making Telecom Taxation Simple

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Service providers who provide landline, wireless, cable, internet, or VoIP are required to understand the complex nature of taxes and fees imposed on these services. Some examples of communications taxes include: s ales taxes,  state and local telecommunications taxes, federal and state universal fund fees, and 911 fees. Billing these taxes and fees can be very complex.   By leveraging our relationships with some of the top telecom tax databases, we automate the tax rating aspect of generating telecom invoices. TimelyBill's robust tax engine enables CSPs to accomplish the following tasks: Keep current on rates for states and jurisdictions Geocode customers locations Customize rates and rules Categorize revenue for better reporting Reduce the risk of audit liability or lost revenue Look-up US and international rates Refund taxes with service credits Override tax descriptions Create tax grouping for invoice display TimelyBill can help solve your telecom tax issues by applying up-to-d

SoftwareWorld Billing and Provisioning Software - TimelyBill

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We are pleased to announce TimelyBill is now featured on the SoftwareWorld website.  SoftwareWorld is a review platform that showcases top software solutions suitable for various industries, providing a comprehensive review service by comparing the best software available on the market. The platform creates unbiased lists of the top software solutions by category, helping businesses find the right solution for them.

Sample VoIP Invoice

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Here's a sample of TimelyBill's template driven invoice Page 1 of this sample invoice statement presents the customer account information (name, address, account number, etc.) and a summary of invoice charges. Page 2 of this sample invoice statement presents the customer a move/change request form as well as tips on how to read their bill. Page 3 of this sample invoice statement presents the customer's payment details along with a break-down of recurring charges. Learn more about how TimelyBill helps service providers with flexible layouts and dynamic invoice generation capabilities ↗️.

Quickly Search Your Customer Data

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Feature Demo: TimelyBill's Quick Search allows users to find customers faster.  Our enterprise wide Quick Search tool is accessible from any page, just enter a key piece of data and the system will either return a list of matches, or redirect to the account summary screen. For example, users can search by: Customer Tag Account ID (full or partial) Customer Name (full partial) Account Balance Serial Numbers Phone Numbers And more! Along with Quick Search, TimelyBill's data grids provide flexible data presentment and display options.  Learn how our OSS enables telecoms to quickly view, customize, sort and export customer data.  Data Display and Exporting ↗️

Managing Your Customers Using TimelyBill's CRM

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We realize managing telecom customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management.  Our CRM screens are designed to help users quickly find what they need.  Our CRM helps telecoms improve operational efficiencies and improve their end-customer experience. TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. Here is a list of our telecom CRM features: Quick Search One-Click Customer Search (Search by partial name, phone number, ESN, etc.) Customer Tab  ↗️ Advanced (Custom Attributes) Customer Locations Customer Contacts Invoice Groups Payment Methods Web Portal Users Customer Account Notes Summary Tab Dashboard Quick Links Account Balance/Aging "Invoice Now" Account Activity Pending Usage (Unbilled) Account Notes File Manager (Upload & Download) Services Tab Assigned Services Auth Code Groups Create New Services Service Summary Contract Rates Invoices Tab  ↗️ Invoice H

Feature Spotlight: Multi-Org Capable Telecom Billing

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Our multi-tenant structure enables telecoms to run multiple companies from within a single instance of TimelyBill. In TimelyBill, your organizations are managed separately, giving you enterprise level security and flexibility.  Multi-org benefits include: Manage Multiple Companies i.e., Residential, Business, or Subsidiaries Use Multiple Currencies i.e., US Dollars or Euros Sell in Multiple Countries i.e., US, Canada, or Australia Configure Unique Product Catalogs i.e., VoIP, Wireless or IoT Distinct Reporting and Accounting User Access Limited by Organization Set-up Customized Templates Quotes Ticket emails Invoices and more Launch Custom Branded Portals Use personalized domains / URLs Define unique payment methods Visa, Mastercard, Discover, or American Express

Feature Spotlight: Optimize Customer Bill Presentment

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Hide products, display as taxes, and present in multiple languages. Configurable Invoice Presentation Options for Service Providers.  Convergent Billing Challenge:  Today's unified communications bills contain a blend of products such as voice, data, cable, SMS and more. Incorporating all of these mixed services, fees and charges into a single invoice can be challenging. The clear presentment of customer bills is now more important than ever.   Our Solution:  TimelyBill has added configurable options to our product catalog screens. These flexible features put you in control of how your bill is presented.   Features Descriptions: Show / Hide Products, Display Products, as a Tax and Use Multiple Languages.   Unified communications providers can now both hide products or display them in the tax section of a customer invoice. They can also translate product descriptions to multi-languages.  This flexibility helps make invoices easier to read, thereby improving the customer experience.

Telecom Invoice Management

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Complete Telecom Invoice Management TimelyBill allows communications service providers to define, manage, generate and print an unlimited amount of invoice styles. Related article: View a Sample VoIP I nvoice Our unique template-based approach allows telecom companies to present different invoices to their customer base.  For example, invoices sent to business customers may include more detailed call record information.  But invoices sent to residential customers are simpler and include summaries of charges only. Telecom Invoice Branding and Marketing Features TimelyBill invoices are professionally designed and can include: Custom logo and colors Dynamic messages Translated languages Page inserts for marketing or instructional purposes Telecom Invoice Customer Features Invoices can include a range of customer account and services information: Customer PIN codes "How to" read the bill instructions Customer payments Account adjustments Tax amounts Total charges summary Display

TimelyBill vs Other Billing Platforms

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How Do We Compare to Other Telecom Billing Systems? We're often asked what differentiates TimelyBill from other billing software vendors.  I'll attempt to keep this as concise and "non-salesy" as possible!  Here's what we see as our biggest advantages. Unique Design Approach We take a customer-driven approach to developing our software Our system is a full back-office, and not just for billing We Include Better Features Unlimited user access or seats Customer records can have multi-locations Integrated ticketing or help desk Four years of searchable usage, then yearly flat files for life of contract Brandable agent and customer portals Two reporting engines for both standard and ad-hoc (custom) Inventory system for tracking ESN, Circuit IDs, MAC, IPs, etc. Our Pricing is Competitive Low percentage of revenue pricing model Integrated tax calculation engine* No hidden fees We're Technology Geeks Optimized database and infrastructure High availability environmen

TimelyBill Expands to New Data Center in Las Vegas

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TimelyBill Continues Expansion with New Data Center Option in Las Vegas TimelyBill today announced a new data center option on the West Coast of the United States, in Las Vegas, to meet the growing demand for the TimelyBill OSS platform. The additional hosting location prepares TimelyBill for the next phase of growth. TimelyBill will now be serving up their latest release via Switch’s data center located in Las Vegas. Touting themselves as “the most advanced data centers on the planet, Switch’s Tier 5® / Class 5® Platinum facility leads the way offering the newest Tier 5 classification standards.  “We are adding the new hosting location in response to our rapid expansion,” said Michael Lates, Chief Executive Officer at TimelyBill. “Our billing platform can scale to support large enterprise service providers while also providing a ramp up to our full SaaS offering.”   The expansion into the PST time zone meets a critical milestone in the execution of the TimelyBill’s business plan. Inst

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