Telecom Billing Process Flow Chart

telecom billing process flow chart

What is Telecom billing and revenue management?

Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments.

How does TimelyBill rate usage, calculate billing charges, and generate invoices?

The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and payment processing.

Here is a summary of standard telecom billing process steps below:

  • Step 1: The service provider gathers the usage data files within their network
    • Calls, bandwidth, faxes, per-use…
  • Step 2: The service provider pushes the usage files to a secure FTP location (via a VPN)
    • At predefined intervals (15 minutes is typical)
  • Step 3: The billing system imports the usage files and "types" the calls
    • Local, intralata, on-network…
  • Step 4: The billing system rates usage as per configured rating plans and decks ↗️
  • Step 5: The billing system performs invoice generation and tax calculations
    • Customer's recurring charges, non-recurring charges, taxes, discounts…
  • Step 6: The billing system presents invoices to the service provider's customers
    • Email PDF, print and mail, customer portal
  • Step 7: The billing system manages customer payment processing
    • Customer payments, credits, and adjustments
For more information, visit our website: "How is Telecom Billing Done?" ↗️

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