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Posts in the benefits category.

Mapping CDRs to Import into TimelyBill

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How We Map and Import CDRs into TimelyBill for Accurate Telecom Billing In telecommunications, CDRs (Call Detail Records) originate from the telecommunication switches or exchange systems that handle and route phone calls. These systems log detailed information about each call that passes through them. CDRs are typically plain text "flat" files that store usage data in a structured format.

TimelyBill Expands to Atlanta Data Center

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TimelyBill continues to grow with an additional data center in Atlanta, Georgia. Today, TimelyBill announced that another data center is online. Located on the East Coast of the United States, in Atlanta, it will meet the growing demand for the TimelyBill platform. The additional hosting location continues the TimelyBill growth phase.

Keep Your Billing Data Secure

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TimelyBill focuses on cybersecurity, risk mitigation, and locking down our infrastructure. This helps us build trust with our customers as we expand into  additional markets ↗️.  As we continue to build on our reliable reputation, these security measures help set us apart from our competitors. 

Turn Sales Quotes Into Orders

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Easily Convert Your Telecom Quotes to Orders Using TimelyBill TimelyBill's telecom order management system  ↗️ spans the customer's intent to purchase a telecom service all the way through the realization of your revenue. TimelyBill makes the Q2C process seamless and easy!

Our Telecom Payment Solution

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We Enable Your Subscribers to Pay Online. Our customer portal payment screen. TimelyBill makes it easy for your customers to pay their monthly phone bills with our customer payment portal. Our best-in-class telecom billing system automates subscriber payments. Providing a simple payment flow to help you keep existing customers.

Common Telecom Billing Issues & Fixes

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Whether we meet companies at an expo or they find us online, we hear from many service providers who are looking to fix their billing problems. In fact, that's why most of them contact us. Here are the top billing issues we hear about and how our software can help make things easier.

TimelyBill API Endpoint Testing

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Visualize and interact with TimelyBill's API resources New Integration with Swagger UI! At TimelyBill, we understand that service providers need flexibility and scalability to ensure long-term success. We're excited to introduce a new feature: the integration of Swagger UI into our API implementation process. What is Swagger UI? Swagger UI is a powerful tool for REST API documentation that provides a user-friendly interface for developers to interact with and explore APIs. It simplifies API consumption and enhances collaboration between development and business teams.

Balance Based vs. Invoice Based Billing

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The two different approaches to billing customers in the telecom industry. Balance-based versus invoice-based billing. Balance-based billing systems like TimelyBill typically use a customer's account balance method, while invoice-based billing systems use the specific invoice method. Hybrid approaches are also possible, combining both methods based on customer preferences or business requirements.

Automated NetSapiens Provisioning

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TimelyBill workflows can automate NetSapiens provisioning SCHEDULE A DEMO VIEW PRESENTATION TimelyBill has out-of-the-box tools that can work together as workflows to interact with the NetSapiens platform. Methods of NetSapiens integration with TimelyBill: Visual Workflow Designer Workflow Rules Engine REST Actions Configurator  ↗️ REST Log Data Alarms Custom Executables

We Use What We Sell, Sell What We Use

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Eating Our Own Dog Food: How it Enhances Our Billing Software. In software development, the phrase "eating our own dog food" may sound unusual, but it carries significant importance when it comes to improving our billing software. Essentially, it means we use TimelyBill internally (just as a dog food company would feed its own food to its dogs).

Essential Features of a Telecom Billing System

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Billing for telecom is a complicated process. If accounts and services are incorrectly billed, it can lead to lost revenue. The ability to produce both accurate and timely invoices is paramount. The software platform you select should be able to make precise billing information every time. A robust telco billing platform will also have other important back-office processes integrated.

Rounding Options in TimelyBill

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Several types of rounding methods can be used in TimelyBill. When rating telecom-based or other usage, TimelyBill's rounding rules help ensure consistent and accurate billing and provide clarity to customers regarding how charges are calculated and displayed.

TimelyBill Usage Rate Decks & Plans

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Charge Customers Based on Usage by Configuring Rate Decks in Our Billing System Rates are grouped into rate decks, which are wrapped into usage plans. These plans get assigned to a service or added to a product in our product catalog.

Deliver a Better Customer Experience

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Our flexible customer account management tools are designed to help service providers deliver exceptional customer experiences. Here are some key features of TimelyBill's core CRM tool: Telecom customer data management: Securely manage and organize your customer data within our system. Store, update, and retrieve customer info, such as contact details, service subscriptions, billing information, and notes history.

Billing Calling Plans with Free Minutes

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TimelyBill Manages Complex Billing for Calling Plans with Free Minutes Introduction One common hurdle telecom providers face is managing complex rate plans and incorporating the concept of free minutes for calling. In this post, we'll delve into the complexities of rate plans with free minutes and explore how they impact billing processes.

Telecom Billing Models

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Today's communications service providers must offer various billing models to keep pace with the ever-changing market. TimelyBill can help! With TimelyBill, your company can provide more billing alternatives regarding pricing, product offerings, and service payment methods.

Build Product Types with Usage Plans

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Timely Tips #2 Build usage-based products and relate them to specific rate plans. TimelyBill uses product types to determine how the billing system handles service and what information needs to be stored along with it.  For example, setting a product as toll-free requires you to assign a number as well as a usage plan.

Subscriber Billing for Channel Partners

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TimelyBill Enables Partners and Resellers to Bill for Subscription-based Services. Many companies are looking to reduce capital expenditures and move their spending to operating expenditures (OPEX). At the same time, many telecommunications companies are transitioning their offerings to a subscription-based model.

Introducing the TimelyBill Learning Center

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Our new self-paced learning center helps you get the most out of our billing system. TimelyBill users will become more proficient after enrolling in our interactive training classes. Learning Center landing page Let's face it telecom billing is complicated. Combine that with the challenge of learning new software; it can be a daunting task. In effort to maximize our training process, our support team has put together a new online training center to help you get the most out of our platform.

World-Class Billing Software, Built to Scale

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TimelyBill features a modern SaaS infrastructure for endless scale.  Our software incorporates a highly virtualized, redundant server infrastructure, networking devices, and disk subsystems.  Here are just a few examples of how our system was designed "from the ground up" to be a scalable billing solution.

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Telecom Billing Process Flow Chart