Deliver a Better Customer Experience

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Help Your Customers Feel Warm and Fuzzy


TimelyBill helps telecom companies deliver consistent customer experiences across departments and channels.  Learn more about our core customer relations management component and "self-care" customer portal.
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Telecom Service Provisioning Automation

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Order to Activate in Telecom TimelyBill OSS helps automate telecom provisioning to a variety of devices. A typical provisioning process starts with a new order.  The order then triggers a sequence of steps, and ultimately ends with an activated service. Our software also enables communications service providers (CSPs) to design custom provisioning plans which execute up to 10 different provisioning methods, including: Activating services Suspending services Resuming services Terminating services Each provisioning method can contain unlimited steps, to any number of devices.  During the process, TimelyBill is able to variable populate data from both services and customers. Other TimelyBill provisioning features and capabilities: Cisco / BroadSoft platform integration Configurable REST Actions  ↗️ NetSapiens, Metaswitch, Genband, Sansay and others... SQL, Telnet, LDAP, HTTP, FTP Terminal Emulation Telnet, FTP, HTTP, emulation, SQL, LDAP, command line or email Legacy equipment
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Feature Spotlight: Revenue Protection for Telecoms

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Telecom Revenue Management TimelyBill's Dunning and Collections Modules In most cases, customers will pay their bills before the specified due date. However, there may be customers who do not pay their bills. In this case, service providers must take some action to rectify the situation and collect the outstanding balance owed. The collections process tracks past due account receivables, sends notifications to the customer, and triggers actions in the absence of payments after a specific due date. Dunning management is the process of communicating with customers to ensure the collection of subscription-related fees via letters or emails. TimelyBill supports dunning at the account level whereby all overdue amounts for an account, across several invoices, can be handled by a single dunning action. With just a little configuration, organizations can: Trigger email reminders to customers Create letters for printing Perform a
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Top 10 Reasons to Replace Your Telecom Billing System

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Top 10 Reasons Telcos Change Billing Vendors If you are like most of the telco companies we talk to, billing is a huge challenge .  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money. We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor. Top 10 Reasons to Replace Your Telecom Billing System Consolidate disparate systems ( go with a single-stack solution ) Eliminate the swivel chair problem. Reduce duplicate data entry. Improve operational efficiencies. Decrease potential for input error. Remove limitations of your product catalog Enable bundling of different products. Set discounts for products. Use promo codes. Set individual price l
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TimelyBill to Exhibit at ITEXPO Florida 2020

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Company to showcase single-stack billing software — February 12 – February 14, 2020 at the Communications and Digital Transformation Event of the Year Denver, NC – December 30, 2019 – TimelyBill, Operations Support System, announced today that it will be showcasing its single-stack billing platform at ITEXPO, held February 12 –February 14, 2020 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO is the communications and digital transformation event where influential buyers gather to make their purchase decisions. Meet TimelyBill at ITEXPO at booth 707 to learn more about TimelyBill’s strategy for service provider billing. “We are delighted to be exhibiting at ITEXPO,” said Patrick LaJuett, CMO of TimelyBill, “We believe ITEXPO is the perfect event to showcase our holistic approach to billing. Our software enables communications service providers to bundle convergent offerings in a seamless quote to cash funnel.” TimelyBill OSS offe
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TimelyBill Expands to New Data Center in Las Vegas

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TimelyBill Continues Expansion with New Data Center Option in Las Vegas TimelyBill today announced a new data center option on the West Coast of the United States, in Las Vegas, to meet the growing demand for the TimelyBill OSS platform. The additional hosting location prepares TimelyBill for the next phase of growth. TimelyBill will now be serving up their latest release via Switch’s data center located in Las Vegas. Touting themselves as “the most advanced data centers on the planet, Switch’s Tier 5® / Class 5® Platinum facility leads the way offering the newest Tier 5 classification standards.  “We are adding the new hosting location in response to our rapid expansion,” said Michael Lates, Chief Executive Officer at TimelyBill. “Our billing platform can scale to support large enterprise service providers while also providing a ramp up to our full SaaS offering.”   The expansion into the PST time zone meets a critical milestone in the execution of the TimelyBill’s business plan. Inst
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