Deliver a Better Customer Experience

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Help Your Customers Feel Warm and Fuzzy


TimelyBill helps telecom companies deliver great service to their customer base across departments and channels.  Learn more about our core customer relations management (CRM) component and "self-care" customer portal.
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About the Author:


Patrick is the Chief Marketing Office for TimelyBill, where he leads the transformation to a more customer-centric company by creating great customer experiences everywhere.

Patrick is an SEO expert with 20+ years of experience, including digital marketing for Fortune 500 consumer product and software companies. His SEO story started back in the early 2000s when he launched his design agency's website.

LinkedIn: linkedin.com/in/lajuett   |   Google Developer Profile: g.dev/lajuett

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Telecom Billing Process Flow Chart

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We are often asked, "How does TimelyBill rate usage, calculate billing charges and generate invoices?". The diagram above depicts the telecom billing process flow from the service provider's usage, through invoicing and all the way to the processing of payments. Here's a summary of standard telecom billing process steps below: Step 1: Service provider gathers usage files within their network Calls, bandwidth, faxes, per-use… Step 2: Service provider pushes usage to a secure FTP location (via a VPN) At predefined intervals Step 3: Billing system imports usage and "types" the calls Local, intralata, on-network… Step 4:  Billing system rates usage as per configured rating plans and decks  ↗️ Charges, rounding of decimal places, free minutes… Step 5:  Billing system performs invoice generation and  taxation Customer's recurring charges, non-recurring charges, taxes, discounts… Step 6:  Billing system presents invoices to service provider's customers
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TimelyBill Sponsoring NetSapiens User Group Meeting

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TimelyBill is excited to be a part of this year's NetSapiens UGM! The annual user group meeting brings the NetSapiens team, clients, and partners together to discuss topics that matter to the entire NetSapiens community.  TimelyBill will once again be a sponsor for the event, marking our third year of participation in the annual gathering.
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Subscriber Billing for Channel Partners

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TimelyBill Enables Partners & Resellers to Bill for Subscription Based Services An increasing amount of companies are looking to reduce capital expenditures and move their spending to operating expenditures (OPEX). At the same time, many telecommunications companies are transitioning their offerings to a subscription-based model.
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