Deliver a Better Customer Experience

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Help Your Customers Feel Warm and Fuzzy


TimelyBill helps telecom companies deliver great service to their customer base across departments and channels.  Learn more about our core customer relations management component and "self-care" customer portal.
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Patrick is the Chief Marketing Office for TimelyBill, where he leads the transformation to a more customer-centric company by creating great customer experiences everywhere.

Patrick is an SEO expert with 20 years of experience, including digital marketing for Fortune 500 consumer product and software companies. His SEO story started back in the early 2000s when he launched his design agency's website.

Follow him on LinkedIn: linkedin.com/in/lajuett.

Popular TimelyBill Posts

Feature Spotlight: Lead Management

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Feature Spotlight: Lead Management TimelyBill has condensed the lead management process into a simple and easy-to-use component. With all key features included in the software, users can now manage their sales leads with just one application.  The Lead Management tool allows TimelyBill users to better engage customers and manage opportunities all alongside TimelyBill’s other telecom billing services. To better allow you to nurture your leads into customers, TimelyBill lays out each customer's information, history, and qualifications. TimelyBill can streamline the lead process through initial contact to signing a contract. While using TimelyBill's Lead Management tool, you gain access to nearly infinite benefits. Save time and cost from managing leads and allow TimelyBill to do the hard work for you.  Features and Benefits: Manage incoming leads Streamline the sales pipeline Quickly onboard customers Reduce pain points  View an entire customer lifecycle at a glance Save time and
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TimelyBill at Channel Partners Conference & Expo 2021

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Channel Partners in Las Vegas It's time to register for Channel Partners Conference & Expo 2021! Use our code TIMELYBILL to save on registration. We will be showcasing our software at Channel Partners Conference & Expo 2021, held November 1-4, 2021, at Mandalay Bay, Las Vegas. Channel Partners is the largest channel event for agents, MSPs, VARs, consultants, integrators and service providers. If you're interested in experiencing an engaging conference, hearing over 100+ visionaries share their advice, and just generally having a great time while learning, #CPEXPO is for you. Watch our invitation video.
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Traffic Study Reports for Telecom

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Communications service providers that rely on safe harbor may face a disadvantage to competitors who use traffic studies. To help CSPs compete, TimelyBill is able to generate these usage reports on the fly. Here is an overview of how USF, safe harbor and traffic studies impact today's CSPs. Universal Service Fund & Fees Developed by the FCC, the USF program supports universal services for schools, libraries, and rural health care facilities. The USF program is funded by contributions made by CSPs who pass these fees on to their customers. Such costs appear on telephone and wireless bills as "universal service" charges. Telcos are required to pay into the USF a percentage of their interstate and international revenues. Safe Harbor Rates The FCC states that CSPs not wishing to measure their "actual" usage could assume a percent of their overall calls were interstate/international (currently 64.9% for VoIP, 37.1% for Wireless). Service providers that cannot det
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