Deliver a Better Customer Experience

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Help Your Customers Feel Warm and Fuzzy


TimelyBill helps telecom companies deliver consistent customer experiences across departments and channels.  Learn more about our core customer relations management component and "self-care" customer portal.
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Top 10 Reasons to Replace Your Telecom Billing System

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If you are like most of the telco companies we talk to, billing is a huge challenge.  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money.

We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor.
Top 10 Reasons to Replace Your Telecom Billing SystemConsolidate disparate systemsEliminate the swivel chair problem.Reduce duplicate data entry.Improve operational efficiencies.Decrease potential for input error.Remove limitations of your product catalogEnable bundling of different products.Set discounts for products.Use promo codes.Set individual price levels.Speed up the quote to order processQuote items are pulled from live product catalog.Electronic signatures …
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TimelyBill to Exhibit at Fall INCOMPAS SHOW in Dallas

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TimelyBill will be at The INCOMPAS Show – the most beneficial event for making deals and new business connections.

The INCOMPAS Show has been designed with your experience in mind. Make important business connections, close deals and learn about the latest technology trends, all in just three days. While you explore the Expo Hall, be sure to stop by our booth.

WHEN: October 23-25 at the Gaylord Texan Resort & Convention Center in Dallas, Texas.

WHAT: Stop by our booth to meet with our experts and learn about TimelyBill's latest features.

REGISTER TODAY: Register online at http://show.incompas.org
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Bill Perfect, Inc. Achieves SSAE 18 (SOC 1) Type II Certification

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Statement on Standards for Attestation Engagements No. 18 Bill Perfect, a developer of customer life cycle management solution for most service providers, including Local Exchange Carriers, Cable and Satellite Providers, Voice Over IP Providers, and Enhanced Communication Providers; today announced that it has successfully completed a System and Organization Controls (SOC) 1 Type II Report for their TimelyBill® Operations Support System.

A SOC 1 audit is performed by independent auditing firm and examines the controls and processes involved in storing, handling, and transmitting data securely. The successful completion of the voluntary audit illustrates Bill Perfect's ongoing commitment to create and maintain the most stringent controls for the protection and security of its customers' confidential information. More information about Bill Perfect and their services can be found at TimelyBill.com.

The Type II audit, which included detailed review of the design and operating effe…
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We're Now a BroadSoft Solutions Partner

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We're pleased to announce that TimelyBill is now a BroadSoft OSS/BSS Solutions Partner
Did you know TimelyBill has full provisioning integration with the BroadSoft platform?

Our unique provisioning system design, combined with the tight integration of our product catalog, provides “true” flow through provisioning to the BroadSoft platform.

You can build provisioning plans containing the information necessary to execute up to 10 different provision methods (i.e., activate, suspend and resume).  Each method can contain an unlimited number of steps.  TimelyBill also has the ability to modify BroadSoft settings on a single or multiple user basis.

During a provisioning process TimelyBill is able to populate variables from any service or customer. We also enable the linking of trouble ticket emails to every provisioning step. So if a problem occurs during the automated provisioning process, notifications are sent immediately.

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