At TimelyBill, we’re committed to helping service providers modernize how they interact with customers.
Our latest custom development efforts included two distinct yet complementary projects: creating a new ordering portal and further enhancing the portal, both focused on simplifying the telecom buying journey for high-speed internet and home phone services.
Building a New Customer Ordering Portal
A telecom client engaged TimelyBill to develop a new web-based portal enabling new customers to order internet and phone services seamlessly. Our team delivered a responsive, feature-rich platform that emphasizes usability and compliance, all built within a 90-day delivery window following receipt of key data.
Highlights of the new portal include:
- Simplified address entry with auto-complete and validation
- API-based serviceability checks for high-speed internet
- Dynamic plan/equipment selection with full shopping cart functionality
- Telephone number integration for home phone service
- Secure payment integration with client-side validations and payment failure handling
- Real-time tax estimation and invoice previews to meet regulatory standards
- Customizable order summaries (pre- and post-payment)
- Promotional bundle highlighting
- Mobile-first responsive design
- Live product catalog sync via TimelyBill OSS
- End-to-end User Acceptance Testing environment for pre-launch validation
Enhancements to the Ordering Portal
In a second initiative, the customer sought to upgrade the portal, focusing on UX improvements, better data transparency, and enhanced backend tools. TimelyBill worked to implement both client-scoped changes and our own suggested enhancements.
Key improvements included:
- Global Enhancements
- Added a multilingual language selector with flag icons
- Introduced tablet-optimized screen sizes (in addition to phone/desktop)
- Embedded GDPR-compliant cookie tracking
- Deployed Google Analytics code
- Added tooltips/hint text across all input fields
- Began refactoring auto-translations for improved readability
- Shopping Cart and Checkout Flow
- Enhanced tax retention throughout all checkout steps
- Added loading panels for better visual feedback during data loads
- Redesigned card payment fields with automatic credit card detection and validation
- Displayed the bank name after the routing number entry
- Updated UI layout with help visuals for better form comprehension
- Administrative Enhancements
- Created a secure admin page with real-time insights:
- Active session tracking
- URL visibility for config data
- Cached product/data load monitoring with timestamps
Final Thoughts
Building from the ground up, TimelyBill can deliver fast, flexible, and powerful ordering solutions for the telecom industry. These projects are a testament to our ability to bridge technical integration with user-centric design, all while staying aligned with operational and compliance requirements.
Need to modernize your ordering workflows? Let’s connect and build something great together.