Automated NetSapiens Provisioning

TimelyBill's Workflow Designer Helps Automate NetSapiens Provisioning & Billing: 

TimelyBill has out-of-the-box tools which can work together as workflows to interact with the NetSapiens platform:

• Visual Workflow Designer.
• Workflow Rules Engine.
• REST Actions Configurator.
• REST Log.
• Data Alarms.
• Custom Executables.
  

3 Methods of NetSapiens Integration with TimelyBill

Customers can leverage TimelyBill to create 3 levels of workflows.

1. Basic Workflows - Workflow tasks are completed by users
2. Intermediate Workflows - Workflow tasks are completed by users and automatic REST actions
3. Advanced Workflows - Workflow tasks drive fully automated provisioning

TimelyBill puts you in control of your NetSapiens provisioning workflow... from manual processing to fully automated tasks... and everything in between.

#1 Basic Workflows: Tasks Manually Completed by Users

• Using TimelyBill’s integrated Workflow Designer, organizations can create basic Workflow Packages with the tasks required to process an order. The workflow is built based on your unique business rules.
• Workflow Packages can be stand-alone or assigned to specific product events. (i.e., your DID can have separate packages for Activate, Suspend, Resume and Terminate).
• For example, a workflow task sends an email to the assigned tech to manually accomplish a task. (create a NetSapiens domain, Add a Bandwidth DID, Port a number, etc.)
• During this process, some quick automated tasks are available such as creating delays and sending emails to customers or third parties.
• Workflows automatically tracks package status and activates tasks (including parallel tasks) as necessary until complete.

TimelyBill workflow builder – package definition screen

#2 Intermediate Workflows: Tasks Completed by Users Plus Automated REST Actions

• In this hybrid intermediate workflow, your organization integrates the Workflow Packages with Workflow Rules and REST Actions configured by your team.
• A workflow task can be activated, trigger a variable replaced REST command such as adding a user to your NetSapiens domain, log the REST command, record the task completed and initiate the next task(s). 
• Your organization maintains full control over REST commands.
• You have the flexibility to use different commands to add NetSapiens users, all based on your unique requirements.
• Data alarms can be configured to identify failed transactions and manually intervene.
• This provides a notable level of automation configurable directly from the TimelyBill interface.

TimelyBill workflow builder – rules configuration screen

#3 Advanced Workflows: Fully Automated Provisioning Process

• TimelyBill or your organization develops Custom Code to intercept REST commands to automate complex tasks.
• This process can handle exceptions automatically based on your business rules.
• For example, when a task to create a new NetSapiens user receives an error indicating the extension is in use, increment the extension and update the service record with the change.
• TimelyBill can also handle complex provisioning scenarios like the need for dynamic SOAP messages or third-party data lookups before variable population.
• For example, retrieve MSAG address fields for an address to be sent to an E911 provisioning API.
• Workflows enable the creation of tasks to synchronize steps between workflow packages.
• For example, an order containing both data and voice services may need to pause the voice provisioning at a particular task until the data service is activated.
• We also enable you to automate the processing of “unhandled” failures.
• For example, a task failure can create a ticket automatically to provide immediate tracking and notification to the provisioning team.

TimelyBill workflow builder – REST actions screen

TimelyBill also provides full back-office features including integrated CRM, quoting, billing, and partner commissioning.

To learn more, sign-up for a TimelyBill demo ↗️ specifically geared towards automating the NetSapiens provisioning and billing process.