Automated NetSapiens Provisioning

TimelyBill's Workflow Designer Helps Automate NetSapiens Provisioning & Billing: 

Automatically provision the NetSapiens platform

TimelyBill has out-of-the-box tools which can work together as workflows to interact with the NetSapiens platform:

3 Methods of NetSapiens Integration with TimelyBill

Customers can leverage TimelyBill to create 3 levels of workflows.

  1. Basic Workflows - Workflow tasks are completed by users
  2. Intermediate Workflows - Workflow tasks are completed by users and automatic REST actions
  3. Advanced Workflows - Workflow tasks drive fully automated provisioning
TimelyBill puts you in control of your NetSapiens provisioning workflow... from manual processing to fully automated tasks... and everything in between.

#1 Basic Workflows: Tasks Manually Completed by Users

  • Using TimelyBill’s integrated Workflow Designer, organizations can create basic Workflow Packages with the tasks required to process an order. The workflow is built based on your unique business rules.
  • Workflow Packages can be stand-alone or assigned to specific product events. (i.e., your DID can have separate packages for Activate, Suspend, Resume and Terminate).
    • For example, a workflow task sends an email to the assigned tech to manually accomplish a task. (create a NetSapiens domain, Add a Bandwidth DID, Port a number, etc.)
  • During this process, some quick automated tasks are available such as creating delays and sending emails to customers or third parties.
  • Workflows automatically tracks package status and activates tasks (including parallel tasks) as necessary until complete.
TimelyBill workflow builder – package definition screen
TimelyBill workflow builder – package definition screen

#2 Intermediate Workflows: Tasks Completed by Users Plus Automated REST Actions

  • In this hybrid intermediate workflow, your organization integrates the Workflow Packages with Workflow Rules and REST Actions configured by your team.
  • A workflow task can be activated, trigger a variable replaced REST command such as adding a user to your NetSapiens domain, log the REST command, record the task completed and initiate the next task(s). 
  • Your organization maintains full control over REST commands.
    • You have the flexibility to use different commands to add NetSapiens users, all based on your unique requirements.
  • Data alarms can be configured to identify failed transactions and manually intervene.
  • This provides a notable level of automation configurable directly from the TimelyBill interface.
TimelyBill workflow builder – rules configuration screen
TimelyBill workflow builder – rules configuration screen

#3 Advanced Workflows: Fully Automated Provisioning Process

  • TimelyBill or your organization develops Custom Code to intercept REST commands to automate complex tasks.
  • This process can handle exceptions automatically based on your business rules.
    • For example, when a task to create a new NetSapiens user receives an error indicating the extension is in use, increment the extension and update the service record with the change.
  • TimelyBill can also handle complex provisioning scenarios like the need for dynamic SOAP messages or third-party data lookups before variable population.
    • For example, retrieve MSAG address fields for an address to be sent to an E911 provisioning API.
  • Workflows enable the creation of tasks to synchronize steps between workflow packages.
    • For example, an order containing both data and voice services may need to pause the voice provisioning at a particular task until the data service is activated.
  • We also enable you to automate the processing of “unhandled” failures.
    • For example, a task failure can create a ticket automatically to provide immediate tracking and notification to the provisioning team.
TimelyBill workflow builder – REST actions screen
TimelyBill workflow builder – REST actions screen

TimelyBill also provides full back-office features including integrated CRM, quoting, billing, and partner commissioning.

To learn more, sign-up for a TimelyBill demo ↗️ specifically geared towards automating the NetSapiens provisioning and billing process.

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