How Do We Compare to Other Telecom Billing Systems?
We're often asked what differentiates TimelyBill from other billing software vendors. I'll try to keep this concise and "non-sales-y" as possible! Here's what we see as our biggest advantages and why telecom providers are moving to TimelyBill.
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| Features, pricing, performance, and support tip the scale. |
- We take a customer-driven approach to developing our software
- Our system is a full back-office and not just for billing
We Include Better Features
- Unlimited user access or seats.
- Support for multiple organizations
- Run multiple currencies
- Customer records can have multiple locations
- Integrated ticketing or help desk
- Four years of searchable usage, then yearly flat files for the life of the contract
- Brandable agent and customer portals
- Two reporting engines for both standard and ad-hoc (custom)
- Inventory system for tracking ESN, Circuit IDs, MAC, IPs, etc.
- Low percentage of revenue pricing model
- Integrated tax calculation engine*
- No hidden fees
- We don't force you to use our payment processor or gateway!
We're Technology People
- Optimized database and infrastructure
- High availability environment
- East and West Coast data centers
- Staging/test environment
We Prioritize Relationships with Customers
- Reference customers are available upon request
- Methodical onboarding process
- Personalized training sessions (recorded)
- Self-paced online learning center ↗️
- Great customer service
- Transparent contract renewal terms
Business Longevity
- We've been in business since 2009
- Our team ↗️ is based in the USA and Canada
- Our software platform is mature and stable
We protect your data!
- SAE 18 (SOC 1) Type II certified
- File encryption
- Offsite back-ups
- Firewall rules and protection
- More security features
If you want to learn more about how our software helps communication service providers improve their billing operations, please fill out our demo request form.
Related article: "Essential Features of a Telecom Billing System"