World-Class Billing Software, Built to Scale

TimelyBill features a modern SaaS infrastructure for endless scale. 

Our software incorporates a highly virtualized, redundant server infrastructure, networking devices, and disk subsystems.  Here just a few examples of  how our system was designed "from the ground up" to be a scalable billing solution.

High availability software environment:

World-Class Telecom Billing with a Scalable Software Design

Each TimelyBill customer has both a production and stage database. These instances are unique to a customer and not shared.  A third database instance operates in a separate virtual machine as a "hot" synchronous copy of the primary database instance.  This allows us to roll out software updates, on-demand, without disruption to our customer's business operations.

Multiple datacenter locations:

TimelyBill’s primary data center infrastructure is N+1 to N+5 on all key hardware, power supplies, and bandwidth.  We currently have two datacenters operating in both the East and West Coasts.

  • Lumos in Charlotte, North Carolina
  • Switch in Las Vegas, Nevada
While other billing systems play technology catch-up, TimelyBill was built "from the ground up" to support enterprise level businesses.

Data protection:

We undergo annual SOC 1 Type II examination audits to ensure that the controls we employ to protect customer data exceed industry standards and best practices.  Some of the data safeguards include:

  • Failover clusters
  • Back-ups transaction logs
  • Daily offsite backups
  • Anti-malware protection
  • File encryption
  • File integrity monitoring (FIM)
  • Two-factor authentication (2FA)

Secure connectivity:

We utilize additional levels of security to provide stronger protection for our SaaS environment to help prevent attacks and intrusion.

  • IP filtering
  • SSL VPN
  • Site-to-Site VPN
  • Firewall rules

Software performance and feature scalability:

TimelyBill can dynamically increase its capacity and functionality based on user demand. Our system performance is architected to remain stable in terms of performance, maintenance, availability.

We also enable simple and uniform web service interfaces to be configured via our unique "REST Actions" tool. Combined with our visual workflow designer, our platform can extend to support unique business needs without changes to the underlying software code.

Support for international billing:

Out-of-the-box, we allow organizations to manage and bill as multiple companies.  This feature enables international billing using different currencies, distinct product catalogs and uniquely branded customer web portals.

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