Showing posts from June, 2020

Telecom Billing Process Flow Chart

We are often asked "How does TimelyBill rate usage, calculate billing charges and generate invoices?". The diagram above depicts the telecom billing process flow from the service provider's usage, through billing and all the way to the processing of payments. Here's a summary of standard telecom billing process steps below: Step 1: Service provider gathers usage files within their network Calls, bandwidth, faxes, per-use… Step 2: Service provider pushes usage to FTP location At predefined intervals Step 3: Billing system imports usage & "types" the calls Local, intralata, on-network… Step 4:  Billing system rates usage as per configured rating plans and decks Charges, rounding of decimal places, free minutes… Step 5:  Billing system performs invoice generation & taxation Customer's recurring changes, non-recurring charges, taxes, discounts… Step 6:  Billing system presents invoices to service provider's customers Email PDF, print & mai

Feature Spotlight: Revenue Protection

Telecom Revenue Management TimelyBill's Dunning and Collections Modules In most cases, customers will pay their bills before the specified due date. However, there may be customers who do not pay their bills. In this case, service providers must take some action to rectify the situation and collect the outstanding balance owed. The collections process tracks past due account receivables, sends notifications to the customer, and triggers actions in the absence of payments after a specific due date. Dunning management is the process of communicating with customers to ensure the collection of subscription-related fees via letters or emails. TimelyBill supports dunning at the account level whereby all overdue amounts for an account, across several invoices, can be handled by a single dunning action. With just a little configuration, organizations can: Trigger email reminders to customers Create letters for printing Perform a

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