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Showing posts from June, 2020

Telecom Billing Process Flow Chart

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We are often asked "How does TimelyBill rate usage, calculate billing charges and generate invoices?".
The diagram above depicts the billing process flow from the service provider's usage, through billing and all the way to the processing of payments.
Here's a summary of standard telecom billing steps below: Step 1: Service provider gathers usage files within their networkCalls, bandwidth, faxes, per-use…Step 2: Service provider pushes usage to FTP locationAt predefined intervalsStep 3: Billing system imports usage & "types" the callsLocal, intralata, on-network…Step 4: Billing system rates usage as per configured rating plans and decksCharges, rounding of decimal places, free minutes…Step 5: Billing system performs invoice generation & taxationCustomer's recurring changes, non-recurring charges, taxes, discounts…Step 6: Billing system presents invoices to service provider's customersEmail PDF, print & mail, customer care portalStep 7: Bill…

Feature Spotlight: Revenue Protection

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TimelyBill's Dunning and Collections Modules In most cases, customers will pay their bills before the specified due date. However, there may be customers who do not pay their bills. In this case, service providers must take some action to rectify the situation and collect the outstanding balance owed.

The collections process tracks past due account receivables, sends notifications to the customer, and triggers actions in the absence of payments after a specific due date.

TimelyBill supports dunning at the account level whereby all overdue amounts for an account, across several invoices, can be handled by a single dunning action.

With just a little configuration, organizations can: Trigger email reminders to customersCreate letters for printingPerform automatic provisioning (i.e., suspend services)Change account status to collectionsWrite-off accounts Perform general ledger transactions TimelyBill's gives CSPs the power to create business rules on a customer&…