What Makes TimelyBill Different?

TimelyBill Was Built by Telecom Professionals

TimelyBill empowers telecom providers with complete flexibility and control, ensuring customers have full data ownership, dedicated resources, and upgrade freedom. With no additional costs for customer or agent portals, built-in commission management, branding options, and CDR storage, TimelyBill delivers a comprehensive, all-inclusive solution.

Here's what makes us different from our competition:

Company Experience & Expertise

We’re not just an application development shop. TimelyBill's leadership team ↗️ has extensive service provider experience in telecommunications. We didn’t take our queues from what others had done; instead, we developed our solution from first-hand experience and the necessity of providing a single-stack billing solution for today’s solutions providers.

Data Access & Portability

You always maintain full ownership and control of your data. TimelyBill enables you to extract any needed information in various formats without our intervention. This empowers you to manage and utilize your data freely, aligning with your specific operational needs and workflows.

Dedicated Instances (No Shared Environments)

Each customer benefits from a dedicated Production and Staging server in separate instances. This setup ensures no licenses or resources are shared on the backend, providing a secure and isolated environment tailored specifically for your business. The dedicated staging server allows you to safely test new releases and products in a controlled environment before making them live, giving you confidence in your deployments.

No Forced or Costly Upgrades

Unlike systems bound by distributed architecture, TimelyBill doesn’t mandate forced upgrades. You have the flexibility to adopt new releases and upgrades at your own pace. This allows you to evaluate and implement updates based on your operational priorities, ensuring that any changes are aligned with your business’s readiness and schedule.

We Include a Customer Web Portal

TimelyBill’s customer portal is provided at no additional cost, and a dedicated IP is included so you can integrate your own URL, delivering a seamless, branded experience to your end users. This ensures that the portal reflects your brand identity while providing clients with a professional and consistent interface.

We Include a Partner Portal

Like the customer portal, the agent portal is free. It also includes a dedicated IP, allowing you to use your URL. This gives your agents a streamlined, branded platform to engage with while performing their roles effectively.

We Have an Integrated Commissions Engine

Out-of-the-box commission management capabilities allow you to design and implement as many commission plans as you need. This flexibility supports a variety of incentive structures, enabling you to tailor commission plans to different roles, targets, or departments without additional customization costs.

We Provide Long-Term CDR Storage

Usage storage for Call Detail Records (CDR) is provided at no additional cost, ensuring you have reliable, accessible records without worrying about extra storage fees.

We Offer Advanced Reporting Tools

200+ canned reports are built-in. An Additional Ad Hoc reporting tool provides enhanced capability to search, sort, and present relevant business intelligence in varying aspects—charts, graphs, etc.

We Enable White Labeling and Branding Flexibility

Custom branding is included in the installation cost for both Customer and Agent portals. This feature allows you to embed your unique brand identity into both interfaces, creating a cohesive experience that aligns with your brand’s look and feel.

We Provide Onboarding Training

Training is always included in our service. Even if you add new modules or functionalities mid-contract, TimelyBill provides setup assistance and training at no additional cost, ensuring your team is fully equipped to utilize new features effectively. Each training session is tailored to your operational needs and recorded for future reference. These videos are made available via our Support portal, providing an easily accessible resource for new team members or refresher training.

We Handle Your Tax Calculations

Taxation features are included within your monthly service cost, and TimelyBill integrates with multiple tax providers, allowing you to choose the one that best suits your needs. This flexibility simplifies compliance with tax regulations and supports efficient tax management.

Our Customer Support is Top Notch

Comprehensive phone and email support are included, with no limitations on the type or frequency of inquiries. Whether you need immediate assistance or routine support, our team is readily available to help.

We Have System Uptime Guarantees

Application availability and uptime reports are provided monthly, with Service Level Agreements (SLAs) clearly outlined in the Master Services Agreement (MSA). This transparency enables you to monitor performance and ensures accountability for service reliability.

We Obsess Over Data Protection & Security

TimelyBill prioritizes information security with stringent auditing processes and is proudly SAE 18 (SOC 1) Type II certified. Our commitment to security provides you with peace of mind, knowing your data is protected to the highest standards.

TimelyBill stands out in the telecom billing industry by prioritizing customer experience.

Our platform is designed to provide clients with dedicated resources, secure data environments, and complete control over their upgrades and features—ensuring that you can work at your own pace without forced changes. From our no-cost customer and agent portals to flexible commissioning and branding options, TimelyBill equips you with the tools to deliver a seamless, branded experience to your customers and agents alike.

Our commitment to comprehensive, out-of-the-box features like ad hoc reporting, integrated taxation, and CDR storage means you receive a robust, all-inclusive solution without hidden costs or add-ons. With a foundation built on security and industry expertise, TimelyBill is more than just a software provider; we are a partner dedicated to meeting the complex needs of today's service providers.