Posts

A Timely Training & Support Portal

P LaJuett on
Image
On-Demand Training Resource During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include: Keyword Search Responsive Layout Training Videos Webinar Archive Technical Documents Feature Requests News and Announcements Link to Support Ticketing Partner Contact Information More... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.
Read more: "A Timely Training & Support Portal".

TimelyBill Implementation Path Diagram

P LaJuett on
Image
Considering a New Billing System? Here's a Visualization of TimelyBill's Implementation Process: Migrating to a new billing system is no small effort. Our goal is to help get unified communications providers up and billing as quickly as possible.  We are actively involved during ALL phases of implementation and configuration.  Your success is our success. Learn more here:  https://timelybill.com/our-process.html
Read more: "TimelyBill Implementation Path Diagram".

We've Moved to Denver, North Carolina!

P LaJuett on
Image
Our new and larger facility is located at 4207 Burnwood Trail in Denver, NC. Denver, NC – July 1, 2017 – TimelyBill, a leading provider of telecommunications billing software, has announced it has moved its office from Huntersville, NC, to a new, larger facility in Denver, NC. The move was effective June 30, 2017. According to TimelyBill CEO Michael Lates, the move was necessitated by the significant growth the company has realized in the last few years. "As our solution has become better known in the industry, demand has risen very quickly," said Mr. Lates. "Our new administration office and warehouse space is 2 times larger than our previous office and offers a more flexible layout. It will support our continued growth and expansion and provide a better work environment for our staff. It reinforces our commitment to both our customers and our employees." The new 4,500-square-foot facility includes private offices, conference spaces, a print/mail
Read more: "We've Moved to Denver, North Carolina!".

We're Now a BroadSoft Solutions Partner

P LaJuett on
Image
We're pleased to announce that TimelyBill is now a BroadSoft OSS/BSS Solutions Partner. Did you know TimelyBill has full provisioning integration with the BroadSoft platform? Our unique provisioning system design, combined with the tight integration of our product catalog, provides “true” flow through provisioning to the BroadSoft platform. You can build provisioning plans containing the information necessary to execute up to 10 different provision methods (i.e., activate, suspend, and resume).  Each method can contain an unlimited number of steps.  TimelyBill also has the ability to modify BroadSoft settings on a single or multiple-user basis. During a provisioning process, TimelyBill is able to populate variables from any service or customer. We also enable the linking of trouble ticket emails to every provisioning step. So, if a problem occurs during the automated provisioning process, notifications are sent immediately.
Read more: "We're Now a BroadSoft Solutions Partner".

Popular TimelyBill Posts

Telecom Billing Process Flow Chart

P LaJuett on
Image
What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and payment processing. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The billing system rates usage
Read more...