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Happy Friday - Fun Graphic #2

P LaJuett on
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Building the best telecom billing software on the planet can be exhausting.  So we're taking this opportunity to have fun with some retro-style graphics.  Happy Friday and happy billing!
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Customers Expect Billing Transparency

P LaJuett on
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In today’s competitive telecom environment, customers expect billing transparency.  TimelyBill's out-of-the-box customer portal helps CSPs provide complete visibility of services, charges, usage data, account history, and more. Whether you are a start-up or an established telecom business, we have the right billing solution for you.
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Simplifying the Customer Experience

P LaJuett on
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How CSPs Can Use TimelyBill to Improve the Customer Experience Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.
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What Makes Us Different?

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TimelyBill OSS Billing Application Differentiation DATA ACCESS: It’s your data. You can extract any and all information in multiple formats at any point in time without asking us for assistance. INSTANCES: All customers are provided with a dedicated Production AND Staging server in a separate instance.  There is no license or resource sharing in the backend.  The dedicated Staging server allows one to perform testing on new releases and products prior to going live. NO FORCED UPGRADES: The TimelyBill application is not delivered in a "distributed architecture". We do not force you into taking upgrades and can take on releases/upgrades at your pace. CUSTOMER PORTAL: No extra cost. A dedicated IP is provided so you can utilize your own URL, thereby providing a seamless experience for the end user. AGENT PORTAL: No extra cost. A dedicated IP is provided so you can utilize your own URL. COMMISSIONING  / COMMISSION PLANS: Provided out of the box. Create as many commissi
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Popular TimelyBill Posts

Telecom Billing Process Flow Chart

P LaJuett on
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What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and all the way to the processing of payments. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The bil
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