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Telecom Billing Process Flow Chart

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What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and all the way to the processing of payments. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The bil

Spotlight: Revenue Protection for Telecoms

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Revenue Management using  TimelyBill's Dunning and Collections Modules What is Dunning? In telecom billing, dunning refers to the process of attempting to collect payment for outstanding balances or unpaid bills. This may involve sending reminders or notifications to the customer, as well as taking additional steps, such as suspending service if the bill remains unpaid.

Mobile Responsive Customer Portal for UCaaS

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TimelyBill's out-of-the-box customer portal is now fully mobile responsive. We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet. Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens. New dynamic presentation optimized for mobile devices: Portal navigation collapses into an icon-based menu Page content switches to a scroll-able single column view Data grids  ↗️ with touch-friendly columns Slide-in info panel can be toggled on/off The TimelyBill Customer Portal allows your customers to: View account summary View a list of services Make online payments Change payment metho

SSAE 18 (SOC 1) Type II Audit Completed for TimelyBill OSS

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DENVER, N.C. - Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management, announced today that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. retained international CPA and business advisory firm, Marcum LLP, for its SOC 1® audit work. Ben Osbrach, National Risk Advisory Leader of Marcum's risk advisory group says, "We were excited to continue our audit relationship with Bill Perfect on the completion of their 2019 SOC 1 Type II. Todd and his team strive for improvement in their controls year over year; taking their responsibility for maintaining a well-controlled and secured environment seriously." SOC 1® engagements are performed in accordance with the American Institute of Certified Public Accountants' SSAE 18, Statement on Standards for Attestation Engagements (SSAE) No. 18, Reporting on Controls at a Ser

Notice Regarding TimelyBill Preparedness for the Coronavirus Disease (COVID-19)

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TimelyBill's normal business operations will continue without interruption. We can operate remotely and have prepared all our staff with the tools and resources required. We do not anticipate any impact to our clients, and we are fully prepared to serve you as normal. Our thoughts are with all those affected and we wish our clients and their families well.

Consumption Based Billing

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Usage Billing and Consumption Based Pricing Over the past few years, companies have shifted from one-off sales to subscription-based models (i.e., movie streaming, food delivery, and beauty products). These companies offer a recurring, flat fee for their product or services. However, these basic subscriber models might not work if customers want to pay only for what they use or consume.

TimelyBill Exhibiting at Channel Partners 2020

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Join Us in Las Vegas at the Channel Partners Conference & Expo.  Use promo code TimelyBill to save on registration. Hurry! The FREE Expo Pass expires on Feb. 10th. Held March 9-12, 2020, at The Venetian & Sands Expo in Las Vegas, Nevada, Channel Partners is the largest channel event for agents, MSPs, VARs, consultants, integrators, and service providers. "We're looking forward to participating in the Channel Partners Conference once again," said Patrick LaJuett, Chief Marketing Officer of TimelyBill. "It's the perfect venue to exhibit TimelyBill's sophisticated partner commissioning features." Meet TimelyBill at Channel Partners booth 1051 to learn more about how we enable CSPs to manage their agents, distributors or partners and their commissioning plans.

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Telecom Billing Process Flow Chart