Posts

Posts in the benefits category.

Streamline Your Billing Migration

P LaJuett on
Image
Making the Switch to a New Telecom Billing System Doesn't Need to be Painful Today's communications service providers are looking to improve the customer experience in an effort to grow revenues. However, many CSPs are struggling with antiquated billing systems. These complex and disparate software systems can be expensive to operate. They often lack the flexibility required to handle modern product and service offerings. We help keep your billing migration on the right track. Although a desire to replace these old systems exists, telecoms are reluctant to tackle such migration projects due to the scale, effort and resource dedication required. TimelyBill has addressed these concerns by utilizing a time-proven implementation process to streamline billing data migration. Note, these migration phases are intended to be combined efforts to ensure success (aka "Happy Path"). Implementation your new billing SaaS – Phases: Phase 1 – Data Collection Phase 2 –
Read more: "Streamline Your Billing Migration".

A Timely Training & Support Portal

P LaJuett on
Image
On-Demand Training Resource During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include: Keyword Search Responsive Layout Training Videos Webinar Archive Technical Documents Feature Requests News and Announcements Link to Support Ticketing Partner Contact Information More... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.
Read more: "A Timely Training & Support Portal".

A True Cloud Based OSS BSS Telecom Vendor

P LaJuett on
Image
TimelyBill is a single integrated system for telecom billing and back office. A true single-stack solution Our hosted telecom billing platform includes more than 50 tightly integrated components that support full customer life cycle. View our full list of telecom OSS components and features Learn more about our implementation process View a presentation by our CMO: " Migrating to a Single Stack Billing Platform "
Read more: "A True Cloud Based OSS BSS Telecom Vendor".

Deliver a Better Customer Experience

P LaJuett on
Image
Help Your Customers Feel Warm and Fuzzy TimelyBill helps telecom companies deliver great service to their customer base across departments and channels.  Learn more about our core customer relations management  (CRM) component and "self-care" customer portal .
Read more: "Deliver a Better Customer Experience".

True Commissioning and Partner Management

P LaJuett on
Image
Our OSS helps telecommunications service providers manage sales performance and commission plans. Our built-in "Partners module" allows you to create a hierarchy of partners, one-time payouts, residuals and charge-backs. Additionally, you can link partner accounts directly to the corresponding customer account for simplified management. Learn more: https://timelybill.com/tbpartners.html
Read more: "True Commissioning and Partner Management".

No More Swivel Chair Billing

P LaJuett on
Image
Still living in a swivel chair world?  Eliminate the need for duplicate data entry into multiple systems with our complete back-office billing solution.
Read more: "No More Swivel Chair Billing".

Boost Telecom CRM Productivity

P LaJuett on
Image
TimelyBill's core CRM enables telecoms the ability to perform robust data searching, sorting & filtering. Customer account data can be exported or downloaded in CSV, XLS & PDF formats. Visit our main website to learn more about  Data Display and Exporting  ↗️.
Read more: "Boost Telecom CRM Productivity".

Popular TimelyBill Posts

Telecom Billing Process Flow Chart

P LaJuett on
Image
What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage, through invoicing and all the way to the processing of payments. Here is a summary of standard telecom billing process steps below: Step 1: Service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2: Service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3: Billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  Billing system rate
Read more...

Telecom Provisioning Automation

P LaJuett on
Image
Order to Activate in Telecom TimelyBill OSS automates  telecom provisioning   ↗️  to a variety of devices. A typical provisioning process starts with a new order.  The order then triggers a sequence of workflow steps, and ultimately ends with an activated service.
Read more...