Telecom Billing System Blog

Highlights from TimelyBill's March 2021 Release. We've been busy!  We have just launched a major release as part of our continuous effort to make the best telecom billing / OSS application available. 2021 highlights include: New Features: File Importer can schedule importing of files such as lockbox files, notes, refunds, and adjustments. Customer Messaging allows configurable, scheduled recurring emails to be sent to customers. This can be used to automate tasks such as annual service renewal reminders and credit card expirations or provide help service reminders after a period of activity. The new "Ticket Closer" allows for automated closing of trouble tickets based on any query of data in TimelyBill. i.e., change status to closed after three days in pending close with no customer notes. Bill now supports setting international country

Bundled Telco Offerings Many communications service providers bundle more than one product into a single group and sell them as a complete package. Our billing system supports bundling  various types of products together as a package. For example, a product catalog could include wireline, VoIP, cable, IPTV, satellite, IoT , or any other service.

Timelybill.com scores 100 using Google's website auditing tool for Performance, Accessibility, Best Practices and SEO! "To provide a good user experience, sites should strive to have a good score (90-100). A "perfect" score of 100 is extremely challenging to achieve and not expected." TimelyBill's Focus on the Customer Experience Over the past few years, our team has been diligently working on making our website better.  Our goal is to keep it informative, easy to navigate and relevant to visitors looking for a telecom billing platform. About Lighthouse Lighthouse is an open-source, automated tool for improving the quality of web pages. You can run it against any web page, public or requiring authentication. It has audits for performance, accessibility, progressive web apps, SEO and more. You can run Lighthouse in Chrome DevTools, from the command line, or as a Node module. You give Lighthouse a URL to audit, it runs a series of audits against the page, and

Automated Tax Rating and Invoice Generation Service providers who provide landline, wireless, cable, internet, or VoIP are required to understand the complex nature of taxes and fees imposed on these services.  The specific taxes imposed on telecom services can vary depending on the country, state, or jurisdiction.

We are pleased to announce TimelyBill is now featured on the SoftwareWorld website.  SoftwareWorld is a review platform that showcases top software solutions suitable for various industries, providing a comprehensive review service by comparing the best software available on the market. The platform creates unbiased lists of the top software solutions by category, helping businesses find the right solution for them.

Example of TimelyBill's template-driven telecom invoices At TimelyBill, we understand that one size does not fit all when it comes to presenting invoices. That's why we leverage the power of Crystal Reports to create customizable templates. For example, logos, color schemes, number of columns, and individual elements can be swapped out, modified, or hidden to convey our client's unique identity and branding.

Feature Demo: TimelyBill's Quick Search allows users to find customers faster.  Our enterprise-wide Quick Search tool is accessible from any page, just enter a key piece of data and the system will either return a list of matches, or redirect to the account summary screen. For example, users can search by: Customer Tag Account ID (full or partial) Customer Name (full partial) Account Balance Serial Numbers Phone Numbers And more! Along with Quick Search, TimelyBill's data grids provide flexible data presentation and display options.  Learn how our OSS enables telecoms to quickly view, customize, sort, and export customer data.  Data Display and Exporting ↗️

TimelyBill's powerful customer view provides visibility and links to all aspects of the customer account. Managing telecom customer accounts can be a challenge. TimelyBill takes a user-centered approach to customer management. Our CRM screens are designed to help users quickly find what they need. Our CRM allows telecoms to improve operational efficiencies and improve their end-customer experience. Our primary CRM page is organized so users can quickly navigate using tabs and sub-tabs. The data is displayed in informational panels and searchable data grids to give users a full view of a customer's account. Here is a complete list of our CRM features found on the Manage Customer page: Quick Search   enables users to perform customer searches using various criteria such as partial names, phone numbers, ESN (Electronic Serial Number), and more. The Customer Tab  is the main section in our CRM that provides an overv

Our multi-tenant structure enables telecoms to run multiple companies from within a single instance of TimelyBill. In TimelyBill, your organizations are managed separately, giving you enterprise-level security and flexibility. Multi-org benefits include: Manage Multiple Companies Residential, Business, Subsidiaries, etc. Use Multiple Currencies US Dollars, Euros, etc. Sell in Multiple Countries US, Canada, Australia, etc. Configure Unique Product Catalogs VoIP, Wireless, IoT. etc. Distinct Reporting and Accounting User Access Limited by Organization Set-up Customized Templates Quotes Ticket emails Invoices and more Launch Custom Branded Portals Use personalized domains / URLs Define unique payment methods Visa, Mastercard, Discover, or American Express Bill on behalf of partners and resellers

TimelyBill has configurable invoice presentation options for service providers. CSPs can hide products, display as taxes, and present them in multiple languages.

Complete Telecom Invoice Management TimelyBill takes a unique template-based approach to allow telecom companies to present different invoices to their customer base.  For example, invoices sent to business customers may include more detailed call record information.  But invoices sent to residential customers are simpler and include summaries of charges only. Telecom Invoice Branding and Marketing Features TimelyBill invoices are professionally designed and can include: Custom logo and colors Dynamic messages Translated languages Page inserts for marketing or instructional purposes TimelyBill allows service providers to define, manage, and generate an unlimited amount of invoice styles. Telecom Invoice Customer Features Invoices can include a range of customer account and services information: Customer PIN codes "How to" read the bill instructions Customer payments Account adjustments Tax amounts Total charges summary Display RC and NRC charges separately Usage summaries Usa

How Do We Compare to Other Telecom Billing Systems? We're often asked what differentiates TimelyBill from other billing software vendors.  I'll attempt to keep this as concise and "non-sales-y" as possible!  Here's what we see as our biggest advantages.

TimelyBill Continues Expansion with New Data Center Option in Las Vegas TimelyBill today announced a new data center option on the West Coast of the United States, in Las Vegas, to meet the growing demand for the TimelyBill OSS platform. The additional hosting location prepares TimelyBill for the next phase of growth.

Order to Activate in Telecom TimelyBill OSS automates  telecom provisioning   ↗️  to a variety of devices. A typical provisioning process starts with a new order.  The order then triggers a sequence of workflow steps and ultimately ends with an activated service.

Regenerate customer invoices with the click of a button Let's face it, producing a telecom invoice can be complicated. Even with careful data entry, there are scenarios where invoices are missing data, or have other issues.  While auditing helps identify invoices that contain the wrong information, correcting them can be more of a challenge.   TimelyBill has developed a simple process for users to quickly fix and regenerate invoices. This feature helps protect your revenue and prevent customer churn! THE UN-BILLING & REINVOICING PROCESS It begins with the removal or purging of the invoice, followed up by correcting any billing errors, and then is completed by generating the new invoice. STEP 1 - CANCEL OR UN-BILL THE INVOICES Users with the proper permissions can purge a single invoice or multiple invoices (if the IDs are in sequential order). Using TimelyBill's admin screen, users specify the invoice range to be unbilled (i.e., from Invoice #1000 to Invoice #1100). The unb

TimelyBill's robust reporting tools help CSPs drive business growth, identify potential problems, and improve overall customer experience. TimelyBill has two different reporting methods to help communications service providers analyze data. These reporting methods provide historical, current, and predictive views of telecom-based business operations. Custom / Ad Hoc Reports: These reports and dashboards can be created on the fly via Izenda's embedded Business Intelligence & Analytics Platform. Empower users to decide when and how they access their data. Provide charts, graphs, and visualizations that will delight your users and bring their data to life. Enable users to configure, customize, and share dashboards and reports in real-time at the speed of your business. Standard / Canned Reports: These reports are provided out-of-the-box via a library of pre-built SAP Crystal Reports. Here is a list of our current standard reports. Agent / Partner Reports

What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and payment processing. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The billing system rates usage

Revenue Management using  TimelyBill's Dunning and Collections Modules What is Dunning? In telecom billing, dunning refers to the process of attempting to collect payment for outstanding balances or unpaid bills. This may involve sending reminders or notifications to the customer, as well as taking additional steps, such as suspending service if the bill remains unpaid.

TimelyBill's out-of-the-box customer portal is now fully mobile responsive. We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet. Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens. New dynamic presentation optimized for mobile devices: Portal navigation collapses into an icon-based menu Page content switches to a scroll-able single column view Data grids  ↗️ with touch-friendly columns Slide-in info panel can be toggled on/off The TimelyBill Customer Portal allows your customers to: View account summary View a list of services Make online payments Change payment metho

DENVER, N.C. - Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management, announced today that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. retained international CPA and business advisory firm, Marcum LLP, for its SOC 1® audit work. Ben Osbrach, National Risk Advisory Leader of Marcum's risk advisory group says, "We were excited to continue our audit relationship with Bill Perfect on the completion of their 2019 SOC 1 Type II. Todd and his team strive for improvement in their controls year over year; taking their responsibility for maintaining a well-controlled and secured environment seriously." SOC 1® engagements are performed in accordance with the American Institute of Certified Public Accountants' SSAE 18, Statement on Standards for Attestation Engagements (SSAE) No. 18, Reporting on Controls at a Ser